Service Delivery Manager
Current• Led the delivery of portfolios, programs, and projects.• Led Customer Success operations.• Ensured services are being seamlessly delivered to the customers.• Led and manage post implementation support operations.• Ensured consistent post-sales support services.• Ensured processes are on track and maintain consistent services delivery.• Attended customer escalations and requirements and ensure fixing all issues.• Contributed to LOB processes improvement.• Provided accurate and regular reporting to high stream management.• Managed and contribute to LOB’s billing and revenue planning.• Reviewed contracts during initiation and manage contracts during execution.• Provided necessary presales support.• Planed and managed teams building, staff recruitment, performance assessment, trainings, and mentoring.• Contributed to achieve company’s strategic goals.
