Mohammad Mamun Email & Phone Number

Bangladesh

• Deliver Software, Hardware & Network related Support & Services as Single-Point-of-Contact of Technology Unit to 50± field offices of Microfinance Programme.• Deliver Onsite Preventive Maintenance Support to 50± field offices of Microfinance Programme as per agreed frequency.- Provide 1st level support & services to all Software Applications at field offices. - Provide 1st level support to the Internet connectivity at field offices. - Provide 1st-2nd-3rd level support &… Show more • Deliver Software, Hardware & Network related Support & Services as Single-Point-of-Contact of Technology Unit to 50± field offices of Microfinance Programme.• Deliver Onsite Preventive Maintenance Support to 50± field offices of Microfinance Programme as per agreed frequency.- Provide 1st level support & services to all Software Applications at field offices. - Provide 1st level support to the Internet connectivity at field offices. - Provide 1st-2nd-3rd level support & services, i.e. complete support including hardware fixation & replacement to the vast Technology Infrastructure & Device footprints of field offices including: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Responding in a timely manner to service issues and requests - Testing new technology - Possibly training junior staff - Computing Devices: Desktop, Laptop, TAB etc.- Office Equipment: Printer, Scanner, Projector etc. - Network Equipment: Modem, SIM, Router, Switch, Access Points etc.- Power: UPS, AVR, IPS etc.• Ensure execution of ad-hoc maintenance & health-check activities towards Software, Hardware & Network.• Recommend and support in decision making for device replacement and spare parts purchasing.• Interface & coordinate with software, hardware & network partners to manage warranty & support issues.• Participate in cross-functional projects initiated at both Head-Office & Local levels.Facilitate technological knowledge sharing to regional colleagues & stakeholders. Show less

Dhaka, Bangladesh

- Organizing/conducting technical training on ATM machines of NCR like Persona, Self Service.- Servicing and providing NCR ATM support to Islami Bank, Eastern Bank, AB Bank, Al- Arafa Islami Bank, etc.- Maintaining the inventory for NCR ATM parts and repairing lab.- Maintaining ATM Network policy.

Dhaka, Bangladesh

- Provide 1st level support & services to all Software Applications at field offices. - Provide 1st level support to the Internet connectivity at field offices. - Provide 1st-2nd-3rd level support & services, i.e. complete support including hardware fixation & replacement to the vast Technology Infrastructure & Device footprints of field offices including:

Master'S Degree, Computer Science, 3.49

Bachelor’S Degree, Computer Science And Engineering, 3.47

Activities and Societies: NUB Computer Club

Engineer’S Degree, Computer Science, 3.79 Out Of 4.00

Diploma in Computer Engineering

High School, Business Statistics, A Gread