The BIGO team, with my guidance, leverages R and Microsoft Power BI to enhance customer interactions and optimize workflows. My role pivots on utilizing AI insights for strategic relationship building and effective resolution of challenges. The PMP certification I hold is a testament to a strong foundation in project management, essential for driving customer-focused innovation and business performance.My educational background in Civil Engineering from Jami'at Al-Balqa Al-Tatbiqiyya grounds my analytical approach, enriching my transition into the tech sector. My dedication to lifelong learning and adaptability is evident as I employ data-centric strategies to ensure our services resonate with customers, fostering growth and satisfaction within the dynamic digital landscape.