Mohammad Noufal Email and Phone Number

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Maintain complete knowledge at all times of: o all hotel features/services, hours of operation. o all room types, numbers, layout, decor, appointments and location. o all room rates, special packages and promotions. o daily house count and expected arrivals/departures. o room availability status for any given day. o scheduled in-house group activities, locations and times. o all hotel and departmental policies and procedures. • Access all functions of the computer system. • Answer department telephone within 3 rings, using correct greeting and telephone etiquette. • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. • Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such. • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. • Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff. • Monitor the hotel front entrance and resolve any congested situations. • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. . .

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Maintain complete knowledge at all times of: o all hotel features/services, hours of operation. o all room types, numbers, layout, decor, appointments and location. o all room rates, special packages and promotions. o daily house count and expected arrivals/departures. o room availability status for any given day. o scheduled in-house group activities, locations and times. o all hotel and departmental policies and procedures. • Access all functions of the computer system. • Answer department telephone within 3 rings, using correct greeting and telephone etiquette. • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. • Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such. • Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. • Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff, Reservations staff and Concierge staff. • Monitor the hotel front entrance and resolve any congested situations. • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. .