Mohammad Raza Email & Phone Number

London, England, GB

Herzogenaurach, Bavaria, DE

• Assisting client in implementing the MSP (Managed Service Provider) instance for ServiceNow and Domain separation for ServiceNow Instances.
• Working with the client and functional requirements within ServiceNow.
• Designed many email templates by using html and jelly scripting and used them in notifications
• Worked with windows team, network team, and Asset team in order to check for the data collected through discovery is accurate.
• Created new Business Rules/Script Includes/Client catalog script/Client Script.
• Created transform maps for importing CMDB data.

Costa Mesa, CA, US

• Maintained the Configuration Items and modified the forms and form Sections.
• Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.
• Integrated ServiceNow With a third party to store all the credentials to avoid breaching up of credentials.
• Involved in analysis of end-user requirements and business rules based on given documentation andworked closely with tech leads and business analysts in understanding the current ServiceNow system.
• Developed solutions in the ServiceNow platform that are ITIL V3 compliant and defined business solutions for ITIL users.
• Worked with business analysts to create and modify Service Catalogs and Request Workflow Designs.

Bellevue, Washington, US

• Worked as a developer for an End-To-End development for a re-factoring project resolved many issues and worked on CMDB Management to resolve issues that were the major defects.
• Used data sources to migrate the data from excel sheets to ServiceNow through transform maps.
• Worked on huge Workflow design for onboarding and offboarding of a partner/ employee/Contractorbased on the requirements provided by the teams.
• Worked on Discovery in order to relocate the devices that were irregularly managed and found a solutionin resolving the issues by using the discovery tool for better use.
• Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together theteams to provide their valuable suggestions and making it easy to understand the new release.
• Provided analysis, design, and development of ServiceNow trouble ticketing and incident managementsystems to support the company's technical operations.

Valley Forge, PA, US

• Built complex desktop-style UI using HTML, CSS, JavaScript and AJAX including configuration wizards and interactive reports
• Developed frontend layout and intro for homepage using Fireworks
• Used JDBC for manipulating data in the database
• Worked on developing REST web services
• Developed server-side application to interact with the database using Spring Boot and Hibernate.
• Involved in application design of business logic using Java & J2EE

Bachelor Of Science - Bs, Information Science And Data Analytics

Associate Of Science - As, Business Administration And Management, General