Mohammad Raza Email & Phone Number

London, England, Gb

Herzogenaurach, Bavaria, De

•Assisting client in implementing the MSP (Managed Service Provider) instance for ServiceNow and Domain separation for ServiceNow Instances.•Working with the client and functional requirements within ServiceNow.•Designed many email templates by using html and jelly scripting and used them in notifications•Worked with windows team, network team, and Asset team in order to check for the data collected through discovery is accurate.•Created new Business Rules/Script Includes/Client catalog script/Client Script.•Created transform maps for importing CMDB data.•Written script includes and invoked them in business rules and client scripts•Imported Active Directory to ServiceNow using data sources.•Created data sources and loaded the ServiceNow tables with different data formats•Created transform maps both automatic field mapping and scripting•Also worked on Asset Management and loaded the data into it.•Facilitating rollout of new applications and modules.•Worked on Change Management •Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities•Assist in the definition of business requirements and provide definitions and updates of system designdocumentation.•Implement ServiceNow customization including, but not limited to, Client Scripts, UI Policies, UI Actions,Script Includes Business Rules, workflow administration, report setup, and data imports and exports.•ServiceNow application development; including creation and configuration of Service Catalogs, EmailNotifications, Data imports and exports, and Reports.•Experienced in the analysis, development and automation of various ITSM processes including IncidentManagement, Change Management, Asset Management, Service Request, Configuration Managementincluding setup and configuration of MID Server and Configuration Item Discovery.•Integrated Fire eye tool with ServiceNow using Email integration i.e. inbound actions scripting.•Implemented HR Modules.

Costa Mesa, Ca, Us

•Maintained the Configuration Items and modified the forms and form Sections.•Worked on Configuring the IP Addresses to help find out the undiscovered CI's into CMDB.•Integrated ServiceNow With a third party to store all the credentials to avoid breaching up of credentials.•Involved in analysis of end-user requirements and business rules based on given documentation andworked closely with tech leads and business analysts in understanding the current ServiceNow system.•Developed solutions in the ServiceNow platform that are ITIL V3 compliant and defined business solutions for ITIL users.•Worked with business analysts to create and modify Service Catalogs and Request Workflow Designs.•Explored URL-based certificate discovery in non-prod instances for web-based apps internal and external for the company and verified data in these two tables sn_disco_certmgmt_cert_url andcmdb_ci_certificate table for certificate discovery.•Worked on ServiceNow Discovery tool to identify IP-enabled configuration items (CIs), map theirinterdependencies, and populate them in the CMDB.-•Experience in creating Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, Workflowsand Email Notifications.•Responsible for creating various workflows for Incident Management, Change Management, ServiceRequests and SLA's.•Worked on creating users, roles, groups and load the data to ServiceNow objects using import sets ondaily, weekly, monthly and on request basis.•Responsible for creating homepages including basic reporting, gauge configuration and dashboardpresentation.•Documented business processes, functional requirements and conduct information flow analysis andprocess modeling within and across multiple business streams.•Configured Scheduled Data Import for importing data files from remote server locations by SFTP/FTP.•Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.

Bellevue, Washington, Us

•Worked as a developer for an End-To-End development for a re-factoring project resolved many issues and worked on CMDB Management to resolve issues that were the major defects.•Used data sources to migrate the data from excel sheets to ServiceNow through transform maps.•Worked on huge Workflow design for onboarding and offboarding of a partner/ employee/Contractorbased on the requirements provided by the teams.•Worked on Discovery in order to relocate the devices that were irregularly managed and found a solutionin resolving the issues by using the discovery tool for better use.•Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together theteams to provide their valuable suggestions and making it easy to understand the new release.•Provided analysis, design, and development of ServiceNow trouble ticketing and incident managementsystems to support the company's technical operations.•Created notifications based on user requirements and also configured inbound email actions to createincidents or requests.•Interface extensively with all areas of the organization including Operations and Development.•Created schedules, reports and monitor performance of ServiceNow.•Documented all implementations and best practices defined within team.• As a part of support activity resolve incidents by provided with proper root cause investigation.•Performs core configuration tasks including system policies, business rules and client scripts.•Managed users, groups and roles.•Managed data with Tables, the CMDB, Import Sets, and Update Sets.•Creates Workflow activities and approvals. Implement new workflows that use a variety of activities tounderstand how records are generated from workflows.•Coordinated Service Catalog options, including two-step checkout, cart controls and variables.•Developed and improved user systems procedures and prepared systems documentation.

Valley Forge, Pa, Us

•Built complex desktop-style UI using HTML, CSS, JavaScript and AJAX including configuration wizards and interactive reports•Developed frontend layout and intro for homepage using Fireworks•Used JDBC for manipulating data in the database•Worked on developing REST web services•Developed server-side application to interact with the database using Spring Boot and Hibernate.•Involved in application design of business logic using Java & J2EE•Used Microservices are designed with the individual database and project with no dependencies.•Utilized the mail merge techniques in MS Word for the time reduction in sending certificates•Involved in developing Web Interfaces using the Angular JS, JavaScript, and jQuery•Extensively used images of the product for web and catalogue•Web Application developed using Web Technologies 2.0•Interactive Planning for the product development•Used Flash Animations and Storyboard & User Flows for e-learning tutorials using human factorengineering design concepts•Performed Unit Testing and JUnit integration and deployment of applications done using tools such as ANT and Maven

Bachelor Of Science - Bs, Information Science And Data Analytics

Associate Of Science - As, Business Administration And Management, General