In charge for the Ocean Export Product for the country organization with leading the team and ensure seamless service towards customer satisfaction.

• Generated proper shipment planning to ensure logistics solutions for customers of different destinations. Efficiently handled re-packing along with pick & pack process & improved team building activities.• Communicated all the concerned parties across the shipping & logistics industry that include ocean carrier partner, internal operational & system updating team, overseas partners, customers, etc for successful execution.• Increased organizational revenue by using various methods. Sea-Air service is one of them. Reduced operational cost & provided value added service as per customer requirements. • Focused on Sales initiatives to generate new business opportunities and creating value for customers & executed new sales lead for the organization & achieved it accordingly.• Managed claim settlements with suppliers, internal vendors, and customers by the effective negotiation process. Arranged training programs for vendor time to time update the e-logistics system.• Monitored inventory level requirements diligently and worked to ensure a minimum stock level for all materials are maintained.• Dedicated to teamwork and always strive for continuous improvement in all facets of company work.• Focused to minimize duplication in the process and give priority for automation. Developed almost 70% paperless work process at the office for shipment handling. • Created & modified job description to maintain smooth service from every colleague & removed overloaded situation. • Monitored team member’s efforts, arranging knowledge sharing discussion among team members for establishing effective team initiatives.

• Liaise with shipping lines to get competitive rate and ensure space as per customer requirement.• Negotiated with supplier, customer & shipping line about arrange shipment promptly.• Professionally handled online & manual booking management.• Make sure on time response to RFQ of different Customers.• Managed long-term client relationship, constantly maintain high-level service satisfaction and ensure all KPI are achieved.• Ensured all service issues/complaints are handled professionally and properly escalated when needed.• Ensured that customer requirements are delivered and properly manage customer's expectation.• Initiated and managed partnership strategy with agent offices in other countries as well as local/overseas co-loaders.• Identified and eliminated problems both internal and external to get the job done effectively.• Created positive and collaborative work atmosphere among team members.• Worked closely with other departments to achieve synergy of cooperation.