Mohammad S. Email & Phone Number

Dhofar, Oman

Working as a Group IT Network Engineer, Maintaining the organizational IT network, servers, and security systems. To ensure business continuity, • Support firewall, Switch, LANs, WANs, network segments, Internet, and intranet systems • Ensure the design of the system allows all components to work properly together • Make recommendations for future upgrades • Maintain network and system security • Troubleshoot problems reported by users and analyses and isolate issues • Monitor networks to ensure security • Evaluate and modify the system’s performance • Maintain network facilities in individual machines, such as drivers and settings of computers as well as printers. • Maintain the integrity of the network, server deployment, and security • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations Design and deploy networks; Maintain network servers such as le servers, and VPN gateways • Perform network address assignment • Assign routing protocols and routing table configuration • Assign configuration of authentication and authorization of directory services • Administer servers,85 laptops and 500 desktop computers, 100 printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patches • Regularly, help staffs with basic needs. Moreover, this includes setting up new Users and running backup, security, and passwords.

India

Lead a team and manage by objectives.Takes initiatives in customer satisfaction via process improvement plans and effective reporting and flow of information.Ensuring great customer experience is clearly defined and communicated to agents in line with company collections and retention objectives.Ensuring all collections and retention targets are consistently met by their team ensuring agents accurately assess the contact type and contact outcome to consistently improve business processes.Perform the duties of a Collections & Retention Agent, as necessary, to achieve KPIs and accomplish customer satisfaction Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.Distribute weekly collections campaigns to aid in the retrieval of the company’s debt.Monitor customer accounts to assess the condition of outstanding receivables to prioritize work according to objectives and respond to customer inquiries on billing discrepancies or payment disputes.Prepare reports on agents' productivity Develop and execute strategies to reduce churn and drive customer success Responsible and accountable for the coordinated management of multiple projects directed toward collection and retention objectives.Lead alignment with cross-functional teams in support of Customer Care.Providing clear guidance on priorities of the business and how agents influence these Providing a motivating work environment where agents feel well supported To ensure that proper activities are planned and executed to develop the team, personally and professionally Evaluation of contacts handled by agents against agreed quality criteria Using interaction quality output to define coaching and training requirements On the job training and coaching – soft skills and technical/systems knowledge Agent performance planning and review

Executive Mba

Bachelor'S Degree