Mohammad S. Abu-Zaid Email & Phone Number

Doha, Qa

Doha, Qatar

- Lead, manage, and execute Proof of Concepts (POC) and Requests for Proposals (RFP), ensuring successful outcomes from both a presales and implementation standpoint.- Spearhead the implementation and integration of Azure Cloud-based platforms, driving innovation and seamless integration.- Continuously improve and modify existing systems to align with evolving business needs and technological advancements.- Design, develop, and deploy scalable, modular cloud-based systems to enhance operational efficiency.- Develop and maintain robust cloud solutions in adherence to industry best practices, ensuring optimal performance and scalability.- Ensure the secure and efficient operation of data storage and processing functions in line with company security policies and cloud security best practices.- Proactively identify, analyze, and resolve infrastructure vulnerabilities and application deployment challenges to minimize downtime and enhance system reliability.- Collaborate closely with engineering and development teams to evaluate and implement the most suitable cloud solutions for diverse needs.- Regularly assess existing systems, providing recommendations and solutions to improve performance and functionality.- Interact with clients to provide expert cloud support and tailored recommendations that meet their specific requirements.- Design, plan, and implement both on-premises and Azure Infrastructure solutions, including IaaS, PaaS, and SaaS, to drive business transformation.- Demonstrate expertise with virtualization and cloud technologies to support high-performance infrastructure solutions.- Apply knowledge of OpenStack, DC-DR solutions to optimize disaster recovery and data center operations.- Maintain and continuously update technical qualifications to deliver in-depth technical consulting to potential customers and channel partners.- Lead technical sales calls, providing comprehensive technical insights to drive decision-making and solution adoption.

Amman, Jordan

- Ensure timely resolution of all incidents and problems in alignment with SLA and ITIL standards through effective 2nd line support and proactive systems management.- Provide expert technical guidance for the installation, configuration, and implementation of key products and technologies.- Identify, diagnose, and resolve complex technical issues to minimize disruptions and enhance system performance.- Design, implement, and manage robust infrastructure environments, ensuring scalability, security, and operational efficiency.- Plan, design, and deliver core infrastructure solutions that meet business requirements and drive innovation.- Contribute to the advancement of the Professional Services team by advising on best practices and delivering optimal solutions that exceed client expectations.

Amman, Jordan

Accomplishments:- Designed and implemented the wired and wireless network architecture for TGF Holding and subsidiaries, utilizing expertise in ISP MPLS for secure branch access and internet services. Configured Wireless Controllers, LAN/WAN, Routing, Switching, Firewalls, VPN access, and IP telephony.- Configured and deployed Office 365 and Azure environments, including syncing on-premises Active Directory with Azure. Set up Exchange Online for group email services and implemented apps like OneDrive and Teams.- Designed and configured the server infrastructure, including physical and virtual servers, File Servers, Domain Controllers, and Application Servers.- Managed the configuration of Active Directory, including Domains, Sites, Group Policy, and permissions control.- Implemented a comprehensive security system to protect servers and endpoints from threats using Endpoint Protection, Group Policy, Windows Firewall, MFA for VPN users, and FortiGate for internet security.- Deployed a full backup solution for desktops, laptops, and servers with Veritas DLO, Windows Backup, and OneDrive.Responsibilities:- Provided multi-level support for users, computers, and printers via phone, remote, and on-site assistance.- Monitored system health, generated security reports, and ensured WAN link stability by reporting failures to ISPs.- Managed server and endpoint backups to ensure data protection.Handled telecommunications invoicing, domain renewals, and security service subscriptions.- Managed IT equipment procurement, ensuring cost-effectiveness and alignment with organizational goals.

Amman, Jordan

• Diagnosis of desktop, application, networking and infrastructure issues. Troubleshooting PC’s and laptops.• Providing 1st/2nd line support to users.• Installation and support of telecommunication equipment.• Responsible for maintaining backups.

Ma'An, Jordan

• Installing and configuring computers, operating systems and applications.• Troubleshooting computer systems, networks and software faults.

Khobar, Saudi Arabia

Provide of full IT solutions to companies, warehouses, factories. solutions included handheld devices (Windows Mobile), servers, PC's, network components, developed software.

Khobar, Saudi Arabia

- Monitor all quality related activities on a project. - Control of all the companies’ and projects quality documentation. - Attend all pre-bid meetings and coordinate all project requirements with bidders.

Zain Jo Hq, 8Th Circle, Amman, Jordan.

Assisting IT department team to provide technical support services to employees in other departments.