Policies and Strategies Directorate plays a vital and effective role, through its different departments, in defining appropriate policies and strategies that aim at developing the ICT and postal sector in Jordan and monitoring developments in relevant sectors to assess and ensure the viability of these policies and strategies.This directorate has several departments which work together in order to achieve the vision and mission of the ministry.This directorate seeks to achieve the mission of the ministry by:• Preparing and reviewing the general policy of the telecommunications and information technology and postal sectors in the Kingdom and setting a national strategic plan in accordance with this policy in cooperation with stakeholders in these sectors.• Following up the implementation of the Kingdom’s commitments in international treaties in the telecommunications and information technology sectors. Working towards the elimination of impediments in the telecommunications and information technology sectors through coordination and cooperation with the Telecommunications Regulatory Commission and other parties in such a way as to assist the Ministry in performing its duties and responsibilities.# Assist in the development of a set of indicators to measure impact of Telecom on national economy # Assist in developing new legislation's # Work with local/foreign suppliers to secure access to data.# Monitor developments in Telecom Sector in Jordan from a Telecom point of view. Department of Telecommunications Policies The telecommunications policies department formulates and monitors the implementation of related policies which aim at developing the telecommunications sector. It also plays an effective role in developing legislative and regulatory frameworks related to the sector.This department coordinates and cooperates with the Telecommunications Regulatory Commission to eliminate any impediments in the telecommunications sector.

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service is also often referred to when describing the culture of the organization. It concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or may proactively interview customers for feedback.From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

• Transmission Technologies such as1- pulse code modulation(PCM)2- Plesiochronous Digital Hierarchy(PDH)3- Synchronous Digital hierarchy(SDH)4- DWDM Huawei • Mobile field1- Global System Mobile (GSM) in BTS the nature of working was installation, operation and maintenance.2- Third Generation (3G)Traffic node(Tx) and Node B(Rx) • Digital services like 1- CCNA, Cisco routing including routing protocols(RIP,OSPF,EIGRP) 2- Cisco switching ( VLAN , port security ,…)3- Fixed line , ADSL , Leased Line , CN-4 .4- modem programming and modem configuration. ________________________________________