Mohammad Samara Email & Phone Number

Amman, Jordan

Digital solutions and consulting.

Amman, Jordan

Achieve company's goals and objectives by conceptualizing and implementing customer success strategy. Improve customer experience by examining customer complaints and concerns. Clearly articulate retention goals and process milestones for client (GMV Growth) and employees (KPIS). Update existing processes and customer success initiatives. Introduce and roll-out key performance indicators (KPIs) for customer satisfaction, retention, and revenue growth (GMV). Increase people quality and skills by supporting staff in formulating training courses and educational materials for other members of the department. Address customers’ questions and suggest the best products using in-depth knowledge of products and services. Direct growth and retention team to deliver top-notch customer service. Facilitate customers in creating and overseeing MakanE Platform. Keep abreast with the latest trends in customer success and growth strategies. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

Conceptualised action plans, fixed problems, determined trends, carried out audits, and followed production, quality, productivity, and customer-service standards. Maintained job knowledge by securing educational opportunities, overseeing professional organisations, reviewing professional publications, and updating personal networks. Recruited, mentored, and developed employees. Evaluated requirements, created annual budget, and introduced corrective actions. Defined job expectations including planning, overseeing, appraising, and reviewing job contributions. Applied policies and procedures and examined compensation actions. Led all department managers and supervisors as well as operations employees. Oversaw staff levels, hours, wages, and contract labour to revenues.

Achieved shared vision and objectives by implementing effective plan. Delivered inspired leadership to staff members within organisation. Evaluated future performance and performance data and defined sales objectives. Directed sales team to manage company’s quotas and follow defined standards. Carried out detailed SWOT analysis and research. Streamlined day-to-day operations in appropriate, cost-effective way. Translated complex data, prepared reports, and provided expert recommendations. Leveraged modern and traditional methods to assemble and evaluate statistical data. Cultivated safe and inclusive work environment. Shared revenue, sales, and expenses reports and precise forecasts with top management team.• Strengthened organisational integrity by selecting, training, and developing newly hired employees.• Enhanced supply chain process by collaborating with team and using new inventory software.• Increased warehouse efficiency by ensuring the optimal availability of materials.• Continuously improved operational management systems and best practices.• Attained comprehensive knowledge and experience of HRMS systems.

Amman Governorate, Jordan

Site Engineer Mechanical Engineer

Amman, Jordan

Sales and Promotions Team leader

Amman

Fun team sales representative

Amman, Jordan

Bachelor Of Engineering - Be, Mechanical Engineering

Education record

Bachelor Of Engineering - Be, Mechanical Engineering