Mohammad Sameer Uddin Email & Phone Number

Riyadh, Saudi Arabia

Dubai, United Arab Emirates

-> Responsible for driving all the presales activities in Middle East Region for solutions from Symantec (Proxy SG, Endpoint Security, SSLV, Email Security, Information Protection), Carbon Black (Endpoint threat protection and application whitelisting).-> Work with the Channel and re-seller community to assist them in designing the solution, replying to RFP/RFI’s, preparing technical proposals & solution compliance document, preparing BoQ’s.-> Deliver technical presentation and conduct Proof of Concept to the End users.-> Work directly with the End Users to find out their requirement.-> Conduct Technical trainings, Enablement Session’s, Webinars and workshops for the resellers.

Dubai, United Arab Emirates

• Designed & Implemented Network of the company.• Created, Configured and Administration of Active Directories Users, Groups & Network.• Provided Remote Assistance to users located in local as well as globally. • Installing and Configuring computer hardware operating systems and applications;• Monitoring and Maintaining computer systems and networks;• Troubleshooting system and network problems and diagnosing and solving them.• Supporting the roll-out of new applications.• Setting up new users' accounts and profiles and dealing with password issues.• Responding within agreed time limits to call-outs.• Working continuously on a task until completion (or referral to third parties, if appropriate).• Prioritizing and managing many open cases at one time.• Designed and Implemented Westcon Security Perimeter Firewall and managing it.• Implemented Endpoint Security at Westcon Security and managing it.

Dafza, Dubai-Uae

• Afforded second level support to all Windows users on computer associated issues like network, internet connection and printer connection. • Handled Windows installation, configuration and troubleshooting, diagnosed and solved hardware/ software problems.• Carried out daily monitoring, repaired errors or established system by following diagrams and written guidelines. • Provided assistance to applications such as MS Office and Adobe products. • Escalated issues to appropriate IT Engineer on issues beyond scope and knowledge.• Provide technical support to computer users and ensure smooth functioning of applications.• Set up equipment for employee use, performing and ensuring proper installation of operating systems, or suitable software.• Assemble and install desktops, keeping all the systems up to date with patches and security fixes, and helping end-users do their job more efficiently. • Install and perform repairs to hardware, software, or peripheral equipment, follow design or installation needs.• Configuration and Administration of Users and Groups and resource restriction on Users with Windows File permissions.• Cisco Router Configuration – Access Lists (Standard and Extended)• Implementing Inter-VLAN Routing with Layer 2 and Layer 3 Switches.

Hyderabad Area, India

Bachelor Of Engineering (B.E.), Information Technology

Diploma In Computer Engineering, Computer Science