Inward payments processing shop for Mashreq Bank UAE& DOHA client.Diffrent products like STP payments Account to Account transfer, SO/DDS Setup.Identified the possible automation of spooling cases within 1 month of the live processing andreduesed .5 FT job.Balance the team via cross training across the team to ensure minimum dependance onindividual.Support the team in payments processing month-end volume to ensure no SLA missed.Keep the senior managment informed on the current issues and forcasting the upcomingissues to avoid any last minute rush.

Functional Area GTS Payments & ClearingIndustry Banking & Financial ServicesAs an Senior Officer Clearing and payments Unit, handle daily activities of clearing units which cater to various banking services to the Corporate, Retail and Investment customers; from outlets in Dubai, Sharjah, Abu Dhabi, and DOZ & Chennai.Clearing services include Outward and Inward entire clearing cycle.Taking a ownership of clearing cycle of encoding, balancing, host file generation, upload, posting into customer accounts.Processing of clearing transactions, daily entries, and bulk uploads of salary payments and clearing.Approve all cheques received from various departments like collections, credit card, salary Final settlement etc.Reviewing the clearing exception report and approving the funding of instruments and cheques.Skilled in applying process streamlining methodologies and manage unit level documentation.Work with senior management to identify key items and coordinate with the proposal teams to guarantee a quality in process and ensure that all necessary deadlines are met.Regularly monitor and maintain various signatory files and memos update if any change is required.

Functional Area GTS PaymentsIndustry Banking & Financial ServicesFunctionsProcessing of Central Bank payments transfer ensuring that the funds are processed on the same day as per the agreed TAT.Ensuring processing of daily incoming Central Bank bulk request as per TAT.Responsible for incoming Swift messages and ensuring that the swift messages are sent to the concerned department on time.Sending Swift messages for the request received by different departments (e.g. Credit Admin, Trade, Cheque Collection, Payments or branches)Ensuring the updating of daily volumes and updating the other units for the monthly volumesEnsuring error log is updated on a daily basis and updating the Operations Control department for monthly MIS.Monitoring Group mailbox and queries related to the current issues.Monitoring group RMA request as and when requested as per the business requirements.ABN AMRO Bank UAE (Dubai

Payment processing units for UAE Branchs.▪ Queries handling, process notes reviews, ID reviews, treasure deals, monthly one o ones, MISand other monthly activities.▪ Project handling (STP improvement, Process streamlining, educating clients, Processenhancement, System testing, DR testing etc.)▪ Continuous engagment with client providing updates on current affairs.

 Receive and count the opening cash at the beginning of shift. Identify customers, validated and cash checks. Accept cash and cheques for deposit and check accuracy of deposit slip Process cash withdrawals. Perform specialized task such as exchanging foreign currency. Perform services for customers such as telex transfer requests, new cheque book request, trade related transactions. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of day. Attempt to resolve issues and problem with customer transactions and account.

Functional Area Consumer OperationsIndustry Banking & Financial ServicesFunctionsProcessing payments to VISA on a daily basisProcessing requests for granting loans against credit card limitsProcessing credit card transactions for the monetary adjustments unitProcessing financial entries on the Balance transfer requestsProcessing payments to the different merchants towards reward points redeemed by ABN AMRO Bank cardholders at different merchant outletsActioning on incidents created by the Phone Banking or the retention team of the Bank. Processing of cheques for in-house customers. Closure of 90+deliquence customer according to billing cycle and bucket. Looking after Investigations related to Smart Cash or Balance Transfer sent thru TT (Telex Transfer)

Functional Area Customer Services Industry Banking & Financial ServicesFunctionsThe work involved taking care of installations and de-installations of EDC'S (CC Machines) and queries related to Credit Card Machines thru out Delhi & NCR's. Maintain MIS for daily installation or de-installation of machine. Reconciling the incentives of Executives & TL. Queries relating to the current contest. Analyzing the card acceptance business and updating data on MS Excel on a daily basis

Functional Area Customer Services Industry Banking & Financial ServicesFunctionsStudying and testing the various internal processes and systems to identify the weak links causing fraudulent behaviour. Using rigorous standard industry techniques and innovative checks like Dummy seeding activities and Skip tracing to test the systems. Field investigations, instituting recoveries and resolving disputes involving customers. Screening applications and defining the parameters for customer acquisition to minimize loses through swindle and delinquency. Conceptualizing and conducting training for the channel and business partners to identify and catch fraudulent customers

Functional Area Banking & Financial servicesIndustry Banking & Financial ServicesFunctionsAs Team Leader ensured correct processing of their Credit Cards Application Forms for North IndiaPolicy checking and documentation, processing of Credit cards.Under different Promotions, Channels and policies of the Bank, preparation of various (MIS) reports for ICICI Bank, continuous correspondence with the Bank executives in Delhi and Mumbai and providing the Bank with the Highest Level of Quality with the MIS reports Generation and shortest possible turnaround time (TAT). Allocation of job and shift management for Data Entry Operators distribution to punch the Applications. Verification of Credit Card Application through the system using NACS (New Application Capture System). Set up of Add- on card (Additional Card) in VISION + application software whenever required. Conversion of MIS from NACS application software to Excel formats for further Maintenance of the Applications in VISION+ application software. Analysis. Closing of the incomplete batches and emailing them to Head Office informing about the responsibility for the closure of the batches