Mohammad Soliman

Mohammad Soliman Email and Phone Number

Strategy Manager - Operating Model and Org Design @ Accenture
Riyadh, SA
Mohammad Soliman's Location
Riyadh, Saudi Arabia, Saudi Arabia
About Mohammad Soliman

Consultant with strong expertise in Target Operating Model Design, Organizational Design, Business Process Management, Business Process Automation, Six Sigma Quality, Data Analytics Frameworks (Descriptive Analytics, Diagnostic Analytics, Predictive Analytics), Data Analytics Tools ( eg., Power Bi, Tableau, SQL, Excel), and Customer Experience. I excel in creating a customer-centric organizational design through creating lean organizations, process redesign, automating workflows, elevating overall customer experience, and designing performance management dashboards. Leveraging deep industry expertise across Government, Building Management Technology, Hospitality, Financial Services, and HVAC, I drive impactful solutions that elevate business outcomes. I am a certified Customer Experience Professional (CCXP) and in COPC standards for customer service and a Six Sigma Green Belt.

Mohammad Soliman's Current Company Details
Accenture

Accenture

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Strategy Manager - Operating Model and Org Design
Riyadh, SA
Website:
accenture.com
Employees:
636296
Mohammad Soliman Work Experience Details
  • Accenture
    Strategy Manager - Operating Model And Org Design
    Accenture
    Riyadh, Sa
    View
  • Devoteam
    Senior Consultant
    Devoteam May 2024 - Present
    Riyadh, Saudi Arabia
    View
  • Pwc
    Consulting Manager
    Pwc May 2023 - May 2024
    Riyadh, Saudi Arabia
    1. Contributing in developing government agencies strategies. 2. Designing target operating models. 3. Business process analysis and re-engineering.4. Establishing customer-centric environments, through customer journey design and VOC analysis. 5. Designing organizational structure, processes, and governance.6. Helping public sector organizations in Saudi make life better for the communities they serve.7. Providing new perspectives and fresh approaches to Saudi government agencies, with a strong focus on improving the citizen, customer, and employee experience.
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  • Johnson Controls
    Regional Customer Experience Manager
    Johnson Controls Sep 2020 - May 2023
    Cairo, Egypt
    Head of Customer Experience and Customer Care DepartmentsCustomer Experience: • Deliver customer insights used to improve customer focus and customer satisfaction while contributing to business building growth strategies.• Identify customer pain points and improve customer experience while ensuring stakeholders buy-in.• Lead VOC data integration in marketing/awareness, product development, operational improvement, process enhancement and CX roadmap design.• Ensure customer engagement, satisfaction and loyalty.• Perform market analysis for commercial prioritization purposes.• Power BI dashboards to provide insights to improve sales and customer experience.Customer Care:• Call Center Operations Management: Calls Forecasting/ Scheduling/ Real Time Management/ KPIs Setting/ KPIs Management (Absenteeism, Quality, AHT, SLA)
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  • Teleperformance
    Operations Supervisor
    Teleperformance Jan 2016 - Sep 2020
    Egypt
    - Workforce management; optimizing utilization and occupancy.- People management; managing a team of 20 travel agents. - KPIs management using six sigma methods and DMAIC ; NPS, VOC, AHT, Absenteeism, Utilization and Occupancy.- Training and coaching on communication skills and product knowledge.- Monitoring team's performance and implementing effective action plans for continuous improvement.
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  • Kpmg
    Audit Associate
    Kpmg Dec 2014 - Dec 2015
    Egypt
    1- Audit financial statements .2- Help managements in preparing their financial statements.3- Test financial and operational internal controls.4- Assess financial risks. 5- Perform analytical procedures and test of details.
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  • Deloitte
    Junior Auditor
    Deloitte Nov 2013 - Feb 2014
    Egypt
    1- Audit financial statements .2- Help managements in preparing their financial statements.3- Test financial and operational internal controls.4- Assess financial risks. 5- Perform analytical procedures and test of details.
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  • Nabil Azmy Audit Firm
    Auditor
    Nabil Azmy Audit Firm Dec 2012 - Oct 2013
    1- Audit financial statements.2- Bookkeeping for various clients.
  • Nabil Azmy And Associates
    Trainee
    Nabil Azmy And Associates Sep 2011 - Dec 2012
    Egypt
    Training as an auditor and assisting seniors to audit FS

Mohammad Soliman Education Details

Frequently Asked Questions about Mohammad Soliman

What company does Mohammad Soliman work for?

Mohammad Soliman works for Accenture

What is Mohammad Soliman's role at the current company?

Mohammad Soliman's current role is Strategy Manager - Operating Model and Org Design.

What schools did Mohammad Soliman attend?

Mohammad Soliman attended Suez Canal University, Al - Ola Language School.

Who are Mohammad Soliman's colleagues?

Mohammad Soliman's colleagues are Craig Wilson, Nitya Bhardwaj, Aditya Kumar, Luiz Gustavo, Romeo Calzado, Supriya Jha, Hemant Kumar.

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