• Maintains accountability for managing the ICT support team and providing tier 2 support (on-site and back office) for hardware and software, including servers, UPS, biometric system administration, and more. • Cultivates an environment of continuous improvement by conducting routine audits, risk mitigation planning, vulnerability testing, and security reviews.• Spearheads and identifies security issues and risks to develop mitigation plans; and leads the development and interpretation of security policies and procedures.• Provides infrastructure support for other IT-related services, as the System Administrator; and maintains responsibility for the IT Infrastructure operations of all assigned systems and networks.• Performs preventative maintenance on servers; and creates, maintains, and improves backup capability. • Ensures zero downtime by installing, supporting, maintaining, and troubleshooting servers, while responding swiftly to outages. • Coordinates cross-functionally to update software or execute changes in policies or procedures; and designs, implements, and verifies improvement efforts, while monitoring systems logs and applications on a daily basis.• Leverages best practices to perform other server administrative tasks, such as user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring.• Ensures system architecture components work together seamlessly, while monitoring the data center environment to help, build, test, or maintain new servers if necessary. • Augments the decisional process by developing capabilities of the Ideal ICT Service standards, while working collaboratively to determine logical solutions. • Empowers teammates by training and coaching them, while supplying regular feedback and encouragement; and conducts light programming, scripting, project management, and other ad-hoc tasks.

• Empowered end users by providing desktop and telephone support for IT-related services, while maintaining responsibility for the IT infrastructure of Drake Scull International.• Managed a range of projects, such as The Lake Site Towers, The Binary, The Point, and The Reef Tower; and provides forecasting for any needed technical improvements.• Maintained site licenses organization-wide; and conducted backup & disaster recovery planning.• Enhanced usability by troubleshooting and repairing computers and laptops in a timely manner; and maintained accountability for installing and configuring windows products and performing safety checks on equipment.• Monitored the IT infrastructure including wireless routers, modems, software packages, & network services. • Liaised with users face-to-face or over the phone to spearhead or resolve issues, which involves diagnosing problems to solve software or hardware faults (and ordering and replacing parts as needed).• Provided access to applications & printers, while prioritizing open cases and maintaining robust relations with customers, teammates, & other key stakeholders.• Cultivated an environment of continuous improvement by steadfastly evaluating and testing new technologies while assisting with on-site visits and performing local system upgrades. • Maintained accountability for CCTV system administration, Sonic firewall administration, Symantec backup execution, domain administration 2003/2008/2012, mobile services administration, and biometric system administration, which entailed granting permissions for timekeepers on biometric devices.

• Empowered end users by responding to inbound calls to provide desktop and telephone support for IT-related services, while serving as a Technical Support Specialist for World Wide Computers in Jordan.• Maintained accountability for the IT infrastructure and environment with a focus on network troubleshooting, internet connectivity, and software and hardware upgrades. • Controlled costs by vetting vendors before purchasing various IT resources for the company.• Interfaced with users to assist in troubleshooting operating system issues, conducting TCP/IP configuration, and updating or configuring MS Office products. • Maintained accountability for performing system upgrades and installing new software and drivers; and deployed updates, service packs, and hotfixes by using Windows Update, Automatic Updates, and Group Policies. • Installed logical printers on a print server; and prepared print server to host clients.• Improved usability by troubleshooting hardware peripherals like printers modems and other hardware, while remaining steadfastly up to date with the latest best practices, tools, and technologies.