Mohammad Umar Email & Phone Number

Jalandhar, Pb, In

Jalandhar Area, India

. Overall Control of 10 workshops· Ensure profitability of Dealership.· Organise and manage proper functioning of Dealership in all respects.· Coordination & Liaising with Honda Motors for proper business dealings.· Delegate responsibilities for all employees and departments.· Implement and monitor system.· Reporting with higher management.· Customer Care· Outstanding Recovery· Responsible for smooth operations of Workshops.· Set and achieve Service targets for the Dealership.· Assess the productivity of the Service Managers. Review of daily performance of Service Team and implement planed process.· Report to the President and GM the day-to-day affairs as well as noteworthy developments, if any.· Ascertain Customer Satisfaction in the Process and maintain systems to cater to the same. Handling Customers complaints and grievances management. Customer care.· Marketing Campaigns.· Activity plan, execution and reports· Target wise Service achievement· Responsible for growth and market share· Ensure Post-sale follow-up and analysis.· Manpower Management· Workshop Floor Washing & New Vehicle overall supervision· Coordinate with Spare Parts and demand of Lubricants & Paints.· Liaison with Honda for courses and other activities.· 21. To ensure the Weekly Orders, Monthly Orders and VOR.· 22. Inspection of inward and outward of material/parts· 23. Controlling and managing Claims - Transit Damage/Wrong / Short Supply Claim· 24. Physical verification of high value and Fast Moving Parts

Sangrur Area, India

• Ensured to provide prompt service to customers.• Performed a wide-range of administrative and clerical duties, such as purchasing, order entry and productionsupport, office management, customer service, client liaison duties, and problem solving.• Responsible for maintaining inventory and scanning in new products.• Ensured that the work area is kept to a high standard of cleanliness.• Prepared and maintained records and reports on inventory; approved purchase orders and worked with accounting to process invoices.• Provide timely cost estimation and availability for workshop, over the counter, email & phone inquiries.• Get the correct part numbers of every vehicle using ELECTRONICS PART’S CATALOG and PARTS MODIFICATION INFORMATION.

Ludhiana Area, India

• Served as the primary point of contact for customers.• Advised customers for needed repairs as and when required.• Managed procedures for cash, cheques and accounts.• Maintained contact with customers after purchase to ensure customer satisfaction.• Developed and maintained documented procedures for the company.• Supervised a team of 8 service engineers accountable for Ashok Leyland genset and harvester combine mounted engines preventive maintenance, service and overhaul.• Determined product warranty status and assisted in processing customers’ warranty claims

Sangrur Area, India

• Handled stocks and inventory management systems.• Placed orders for parts, stocking parts in inventory.• Take customer’s order parts thru phone calls, counter orders, inquiries, quote and estimate.• Monitor fast moving, moving parts stocks, loss sales and perform warehouseman duties.• Inquire parts availability and price using LEYPARTS LINK and ASHOK LEYLAND SAP NETWEAVER (Dealer Management System).• Assisted in the annual parts inventory; maintained neat and orderly stock.• Maintained catalog of parts, and updated it on price changes.• Ensured that Parts sales overall target is achieved.

Ba, Public Administration, History, B

High School, Public Administration, History, B

High School, Science, Mathematics, English Etc., B

Bachelor'S Degree, Art/Art Studies, General