Office Manager & Customer Service Leader
Saskatoon, Saskatchewan, Canada
• Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities.• Manage labour and productivity to budget and business demand.• Support the District General Manager through consistent and effective communication, providing updates on all operations initiatives and known issues.• Ensure the team submits timely and accurate expense reports.• Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects and office upgrades.• Ensure all supplies are available to assigned offices.• Execute planograms, ensure office standards are consistently met and manage supply ordering and distribution.• Prepare for Hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events.• Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, PTIN applications, training requirements and furloughs.• Provide leadership and direction to tax professionals to ensure that goals and targets are met within their assigned territory.• Participate in strategic planning with other field leaders to ensure that business goals and objectives are met.• Provide coaching to tax professionals to identify methods to help continuously improve personal and business performance.• Adjust operating plans to meet or exceed the district performance goals.• Recommend long-term solutions affecting the overall business direction.• Prepare annual budget and regular variance reports. • Work closely with tax professionals to meet the CRA requirements.• Frequently meet tax professionals to ensure consistent application and interpretation of company policies and procedures.
