Mohammad Waheed Farooq Email & Phone Number

London, England, United Kingdom

I am honored to serve as a Trustee at Masjid and Madrassah Al Tawhid Trust, a non-profit charity dedicated to serving our community. In this role, I lead the overhaul of our IT infrastructure, transitioning us from manual paperwork processes to efficient digital systems. Additionally, I take pride in our commitment to youth activities and our active food bank, which play crucial roles in supporting and uplifting our community.

London, England, United Kingdom

Responsible for comprehensive reporting requirements, including the meticulous gathering, analysis, and presentation of data to key stakeholders. Additionally, entrusted with overseeing KPMG audits of IT systems pertaining to financial systems, a role in which I have successfully led two audits to pass, following previous team failures.Organizing, tracking, and delivering technology projects for the UK. Working with multiple agencies within the organization to understand requirements and put forward the best solutions. Working with our EMEA team for Global projects and managing them for the UK.

London, United Kingdom

In this role I was responsible for helping with multiple projects varying from tenant migrations, new technologies, infrastructure restructure and maintanence. One of the key projects I worked on was upgrading the whole UK user base to Windows 10.I was also responsible for key reports such as regular reporting of stock management and performance metrics of our IT vedors.

London, United Kingdom

In this role at OMG UK consisted of supporting a user base of 3500+ across 4 sites onsite and remotely as part of the wider shared Service Desk. Based physically onsite in a satellite office which contains 600 users including VIP’s. Supporting an environment consisting of HP hardware running Windows 7, 10 and Mac.

New Look, Wood Green

• Communicating with difficult customers in a calm and polite manner whilst maintaining a high level of customer service and professionalism at all times.• Managing up to 15 members of staff, providing training, delegating duties and breaks, this helped to develop my time management and organisational skills.• Troubleshooting the printer and CCTV systems helped to develop my problem solving skills, often escalating if I could not solve them myself. • Maintaining databases via email this developed my organisational skills.• Dealing with customer complaints and queries as well as finding amicable resolutions.

• Showing flexibility, working different shifts often at short notice.• Maintaining a high level of customer service and professionalism at all times, especially when dealing with difficult customers in a calm and polite manner. • Ensuring high levels of standards and service at all times by ensuring assignment instructions were followed accurately. • Deterring theft by being alert and having a proactive approach.

Wimbledon Tennis

• Dealing with crowds on a daily basis in a busy and fast environment whilst delivering excellent customer service.• Conducting up to 50 vehicles searches a day to ensure maximum security. • Working within a team to ensure safety control which developed my team working skills.• Good communication skills was essential as I worked with staff from different backgrounds. • Carrying out ID Checks and bag search in a fast, thorough and efficient manner.

Leyton, London

• Serving up to 100 customers per day helped develop my communication skills and my ability to work in a busy and fast environment. • Working in a delivery team processing stock, this helped developed my team working skills. • Dealing with customers complaints and queries in a professional manner.• Replenishing stock levels which helped develop my time management and organizational skills.• Working extra hours and often at short notice demonstrated flexibility.• Accurately handling credit card and cash transactions whilst paying close attention to detail.

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: Core Modules: Networks and Operating Systems, Data Structures and Algorithms, Database Modelling, Operating.

Btec National Diploma For It Practitioners, Three Distinctions

Gcses, 7 A-C Grades Including Maths, English And It