Michael Jager Email & Phone Number

Dupage County, Illinois

Business continuity, disaster recovery and risk management.

Greater Chicago Area

• Full review and revision of IT OPs Security Manual. Made recommendations for locking down systems and processes those are compliant with latest SOX requirements.• Worked on KPMG audit items such as making sure security reports and files were updated.• Quarterly security reports ran and filed proof to SOX share folders, which were reviewed by HR. • Ran security reports that showed where the vulnerabilities were. Suggested further Business Continuity processes such as business impact analysis and gap analysis. • Implemented BRMS . The iSeries save process went from a manual save process to an automated save process. • Maintained the BRMS process and trained personnel on it. • Optimized replication processes, upgraded the MIMIX product to latest version.• Performed full SWITCH (moving production data to test box using VISION's MIMIX product) test. • Downloaded, staged and installed licensed products and operating system patches. • Created documentation that was uploaded to the share then to BOX cloud storage. • Worked with IBM and Vision solutions to get custom fixes for certain problems. • Worked on ROBOT scheduler to modify processes or halt them temporarily (when changes over weekend might interfere with Robot Scheduler or for the SWITCH testing) • Configure and optimize the following applications - Mimix, Robot, Bytware, Performance Navigator, Go Anywhere, Client Access, Aldon, Apache and any new system modules• Manage disaster recovery, high availability, replication and failover exercises using Mimix software• Update and manage failover runbook, disaster recovery plan and iSeries sections of IT Operations manual• Provide reporting / KPIs to management and perform system related communications• Update logs and audit systems per corporate / SOX policies and provide required SOX documentation

Greater Chicago Area

• Ensure that United implements and supports a global IT disaster recovery and business continuity program based on industry best practices and procedures for availability, survivability and recovery• Partner with IT and business divisions and departments to prioritize, plan, develop, coordinate and test disaster recovery and business continuity processes and plans.• Participate in the planning, testing and implementation of IT disaster recovery and business continuity projects.• Promote and participate in activities to create disaster recovery and business continuity awareness within the organization.• Builds relationships and partners with functional areas across IT and the business to raise awareness of and support for disaster recovery, business continuity & computer emergency response requirements.• Coordinates department activities with internal/external technology & business owners/service providers.• Maintains relationships with internal and external audit agencies to facilitate execution of audits• Works with outside vendors, suppliers, consultants, etc., to procure services and ensure service level agreements are being met.• Facilitates and coordinates the development and implementation of the overall enterprise IT disaster recovery and business continuity strategy• Facilitates and coordinates the development, documentation and delivery of IT disaster recovery and business continuity plans, procedures, standards and best practices.• Participates in IT disaster recovery, business continuity & computer emergency response initiatives, activities and drills across the enterprise.• Reviews applicable IT disaster recovery, business continuity & computer emergency response models and identifies opportunities for continued process improvement.• Is available to facilitate and coordinate the response to unplanned IT disaster recovery, business continuity & computer emergency response events, including crisis situations.

Riverwoods, Il

Support the strategy, creation and maintenance of recovery plan documentation for new and existing systems and services.Reviews and proposes recommended solutions that meet business requirements. Assures that disaster recovery plans for applications and infrastructure are kept current and up to date.Understanding of both business and technical controls as related to Business Continuity and Disaster Recovery. Performs risk evaluation and business impact analysis on disaster recovery plans and newly proposed applications. Experienced in Disaster Recovery tools and resources including RSA Archer. Performs administrator activities for Disaster Recovery tools. Possesses technical knowledge and has a network infrastructure background.Technical writing and documentation experience.Project Management experience.Self-motivated and possesses an ability to prioritize tasks and work independently.Detailed oriented with excellent verbal and written communication skills.

Greater Chicago Area

Developed business process and improvement plans with upper management and vendors Projects included the clean up of the system replication issues so system up time was 100% and fail over would be effective Acted as disaster recovery and business continuity coordinator. Ensured business division and technical division worked together and prepared for annual disaster recovery test Liaison between ABN AMRO Clearing LLC and the FIADR and SIFMA exchange testers Facilitated system/procedural changes with business groups, upper management and CAB committee Worked with clearing exchanges on Websphere MQ connections and configuration Enhanced trouble shooting, problem definition and solving skills Worked within a productive team, utilized effective communication skills and strong team working ability Worked with high availability System i-system configuration (MIMIX) Designed the System i-architecture and configuration to support GMI processing across multiple file libraries, exchange interfaces, customer access and integration with external systems Managed and enhanced the contingency operations of the platform Ensured availability of the GMI processing environment to clients and ABN staff Protected all corporate data in the System i-data bases Developed system architecture plans and budgets to support new business initiatives Designed, implemented and managed the System i-security plan

Greater Chicago Area

Managed complex, multi-system iSeries environments Used Remedy (ARS) ticket system to create/answer requests from clients as well as create/use change management system, (ACM), to create changes per ITIL requirements Migrated systems, installed new systems involving designing and configuring of logical partitions (LPARs) Performed hardware builds (CE type activities); installing and upgrading OS Recommended improvements to maximize system availability, performance, flexibility and business continuity Troubleshot system problems; maintained backup/restore & disaster recovery plans Communicated with clients on support requests; documented support processes Assured consistent and stable iSeries infrastructure support Drove continuous improvement of iSeries infrastructure to maximize system availability and performance Demonstrated ability to work independently, communicate effectively, work well with others, exercise sound judgment, display initiative and provide excellent customer service Experience with 3rd party application software configuration and maintenance

Doctorate Business Administration, Business Administration And Management, Gpa 4.00

Studying advanced case studies and generating unique thesis for review.

Master Of Science (Ms), Organizational Leadership, Gpa 3.64

Studied business case studies and applied what I have learned into my work.

Bachelor'S Of Business Administration, Small Business Administration/Management, Gpa 3.33

Learned the intricacies of the business world and how it touches everything we do.