Provide advanced technical support for a leading global technology company. I specialize in delivering exceptional technical support and troubleshooting assistance to customers. My role involves resolving complex technical issues, providing guidance on product features, and ensuring customer satisfaction. I collaborate with cross-functional teams to enhance service efficiency and maintain high performance standards. My expertise includes diagnosing and resolving software, hardware, and network-related problems while maintaining a focus on improving the overall customer experience through effective communication and timely solutions.

Upskilled to Investigation Specialist - TSE where I have to manage and verify seller claims and appeals, ensuring accuracy and compliance with company policies. I collaborate with cross-functional teams, including Fulfillment by Amazon (FBA) and Merchant Fulfilled Network (MFN), to resolve issues efficiently. Additionally, I work closely with engineering, production, and quality assurance teams to address quality concerns, implement corrective actions, and drive continuous improvement initiatives. My expertise in data analysis and process optimization enhances product quality, customer satisfaction, and operational efficiency, supporting the company's commitment to high standards and superior product delivery.

In this role, I verified seller-provided documents to ensure compliance with Amazon’s platform standards and identified potential risks across global markets. Using advanced investigative methods and data analysis tools, I detected fraud patterns and suspicious activities, applying CTPS (Customer Trust and Partner Support) standards to safeguard customer trust. I collaborated with cross-functional teams to review and validate seller documentation, ensuring accuracy, authenticity, and compliance with Amazon's policies. Additionally, I prepared detailed investigative reports, contributing to the integrity of the marketplace and streamlining seller on boarding processes.

As a Business Development Associate at Byju's, I will responsible for driving growth by generating leads, engaging with potential clients, and achieving sales targets. The role involves identifying new business opportunities, understanding customer needs, and presenting our educational solutions. I have to collaborate with the sales and marketing teams, provide exceptional customer support, and maintain accurate records of sales activities. Having strong communication skills with a passion for sales and education.