Create and enforce plans that will help meet the needs of customersBuild long-term relationships with clients and customersWork quickly to address and resolve customer issuesGenerate & notify the sales team of new sales and cross-selling opportunitiesBecome familiar with the competition to stay ahead of themEncourage high-sales and good customer service practicesHelp promote and maintain a positive company image

Be the primary point of contact and build long-term relationships with the clients.Develop a trusted advisor relationship with key accounts, customer stakeholders, and carriers.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track key account metrics.Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Responsible for working with the other teams to onboard and integrate new clients and developing existing client relationships.

Lead, manage and coach my team to maximize their potential to achieve and exceed sales targets.Ensure delivery of sales excellence activity benchmarks weekly basis and delivery of targets across the product range, early identification of any problems/issues that may threaten the achievement of targets and provide timely solutions.Lead sales campaigns on behalf of my team using the appropriate tools and techniques that ensure close collaboration with colleagues in consumer banking, marketing, and product businesses.Effectively engage with the direct sales management team and other key stakeholders to ensure delivery of direct channels strategy.Demonstrate a strong customer service ethos by ensuring the delivery of a top-quality service by my team in tandem with the achievement of customer satisfaction targetsIdentify development and training needs, ensuring timely goal setting and appraisal with IDPs in place for each team member.Positively support successful implementation of any change initiatives.Identify and proactively monitor process improvements in order to achieve continuous improvement.

Plan, organize and set priorities to ensure that work progressing smoothly, accurately, and on time.Supervise the handling, storage, and pick-up of goods in a safe, efficient, and effective manner.Analyze and solves logistics and warehouse problems following company policies and procedures.Supervise and ensures the defined operation and system processes are executed, including quality check procedure, logistics handling, and quality standards are achieved.Liaise with internal staff and responds to the availability of the delivery date as requested.Recommend measures to improve quality of service, increasing efficiency of department & work crew and equipment performance.Ensure that complete Health & Safety regulations are adhered to at the warehouse and by all operational & warehouse staff.Continuously improve warehouse operations through the use of lean enterprise practices.Lead and motivate the team, drive quality and performance.

Maintain & develop effective relationships with new and existing customers.Visit business customers and attend meetings to represent our facilities and products.Evaluate new and renewal lending proposals & negotiate terms with customers.Prepare daily and monthly reports.Cross-sell other bank products.Awareness of competition and suggest changes for product improvement.Ensure that routine problems and complaints are handled professionally.

Provide comprehensive administrative services, including budget and financial management, procurement, and contract administration.Manage day-to-day office operations.Coordinate & follow up with agents and clients.Keep track of automobiles shipments and update the sales team & clients.Manage the filing, storage, and security of the documents.Enter purchase orders and shipment detail into the company’s tracking system.