Hisham Mijjoo Email & Phone Number

Mississauga, ON, CA

Mississauga, Ontario, Canada

• Manage a team of 23 staff, including two coordinators, two administrative clerks, and nineteen unionized field technicians, ensuring full compliance with EH&S and union agreement.
• Manage fire systems programming and verification projects from initiation to completion, closing projects within cost and timeframe.
• Build strong relationships and collaborate efficiently with subcontractors and customers.
• Oversee warehouse operations for material forecasting, stock control, and timely shipments to customers.
• Prepare monthly financial forecasts and ensure financial targets are met.
• Act as the first point of contact for any escalations and process dispute claims.

Mississauga, Ontario, Canada

• Evaluated business processes to uncover areas of improvement.
• Led ongoing business process reviews and developed optimization strategies.
• Performed requirements analysis and assessed data requirements.
• Used SQL to perform ETL.
• Validated data and test report requirements.
• Designed and built dynamic Power BI reports for all departments of the organization.

Mississauga, Ontario, Canada

• Respond to phone and email inquiries, from customers and technicians.
• Understand customer requirements and advise accordingly.
• Manage key customer portals to provide immediate assistance and guidance.
• Assess the accuracy of work orders, schedule appointments with customers and dispatch work orders, ensuring SLAs are not missed.
• Collaborate with service technicians and service managers to ensure customer satisfaction.
• Guide technicians by analyzing alarm signals to maintain accuracy and validate the completion of work orders.

Pointe Aux Canonniers, Mauritius

• Provided consultancy services to investors for real estate development and business ventures.
• Gathered information, analyzed new products and services and developed business plans.
• Analyzed qualitative and quantitative data and industry information to drive business development.
• Performed SWOT and Risk analysis.
• Prepared and applied for required permits and business licenses for clients, towards different ministries.
• Represented clients to authorities and ministries for project presentations and trials.

Avenue Geranium, Grand Baie

• Facilitated businesses to efficiently use of technology to drive sales and reach operational excellence goals.
• Helped optimize business processes to maximize the impact of investments.
• Prepared project management plan.
• Evaluated risks and planned to minimize impact on business during project implementation.
• Translated business processes and requirements to technical workflows. (Use case diagram, DFD, ERD)
• Collaborated with the technical team to design and test products.

Avenue Geranium, Grand Baie, Mauritius

• Provided consultancy services to investors for real estate development and business ventures.
• Gathered information, analyzed new products and services and developed business plans.
• Analyzed qualitative and quantitative data and industry information to drive business development.
• Performed SWOT and Risk analysis.
• Prepared and applied for required permits and business licenses for clients, towards different ministries.
• Represented clients to authorities and ministries for project presentations and trials.

Curepipe, Mauritius

- Responsible for the enforcement of laws and regulations governing the erection of buildings within the Council`s area.- Supervised, trained, and managed office staff and Assistant Building Inspectors.- Assisted in planning work schedules, organizing, and coordinating tasks.- Advised applicants regarding the Councils' laws and regulations for Urban.

Mapou, Mauritius

- Advised applicants as regards to compliance with laws and regulations.- Received complaints from the public and effected follow-up.- Effected site visits to assess constructions and survey buildings.- Prepared reports regarding constructions and complaints.- Provided basic office support such as data entry, photocopying, shredding and scanning.

Mauritius

- Performed filing and maintaining up to date store and office records.- Was responsible for the prompt delivery of store products.- Advised the purchasing officer for JIT ordering and keeping up of stock level of raw materials and parts.- Provided basic office support such as data entry, photocopying, shredding and scanning.- Answered phone calls and.

Data Modeling/Warehousing And Database Administration

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: BCS The Chartered Institute of IT, SOLARIS

Pgd, Computer And Information Sciences, General, Professional

Activities and Societies: BCS The Chartered Institute of IT, SOLARIS