Hisham Mijjoo Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Manage a team of 23 staff, including two coordinators, two administrative clerks, and nineteen unionized field technicians, ensuring full compliance with EH&S and union agreement.• Manage fire systems programming and verification projects from initiation to completion, closing projects within cost and timeframe.• Build strong relationships and collaborate efficiently with subcontractors and customers.• Oversee warehouse operations for material forecasting, stock control, and timely shipments to customers.• Prepare monthly financial forecasts and ensure financial targets are met.• Act as the first point of contact for any escalations and process dispute claims.• Review and approve subcontractor costs and invoices.

Mississauga, Ontario, Canada

• Evaluated business processes to uncover areas of improvement.• Led ongoing business process reviews and developed optimization strategies.• Performed requirements analysis and assessed data requirements.• Used SQL to perform ETL.• Validated data and test report requirements.• Designed and built dynamic Power BI reports for all departments of the organization.• Ensured reports met business needs and requirements.• Analyzed data to provide insights and support decision-making.• Performed Power BI report performance optimization and maintenance.• Prepared and maintained documentation.• Conducted user training for efficient use of Power BI reports.

Mississauga, Ontario, Canada

• Respond to phone and email inquiries, from customers and technicians.• Understand customer requirements and advise accordingly.• Manage key customer portals to provide immediate assistance and guidance. • Assess the accuracy of work orders, schedule appointments with customers and dispatch work orders, ensuring SLAs are not missed.• Collaborate with service technicians and service managers to ensure customer satisfaction.• Guide technicians by analyzing alarm signals to maintain accuracy and validate the completion of work orders.• Help continuous improvement of business process as regards to handling requests from key customer portals.

Pointe Aux Canonniers, Mauritius

• Provided consultancy services to investors for real estate development and business ventures.• Gathered information, analyzed new products and services and developed business plans.• Analyzed qualitative and quantitative data and industry information to drive business development.• Performed SWOT and Risk analysis.• Prepared and applied for required permits and business licenses for clients, towards different ministries.• Represented clients to authorities and ministries for project presentations and trials.• Prepared appeal cases to tribunals and represented customers thereon.• Directly managed a team of seven including administrative personnel, draughtsman, and professionals, providing Architectural and Engineering services.• Managed projects from Initiation to closure.

Avenue Geranium, Grand Baie

• Facilitated businesses to efficiently use of technology to drive sales and reach operational excellence goals.• Helped optimize business processes to maximize the impact of investments.• Prepared project management plan.• Evaluated risks and planned to minimize impact on business during project implementation.• Translated business processes and requirements to technical workflows. (Use case diagram, DFD, ERD)• Collaborated with the technical team to design and test products.• Managed project execution.• Documented new and revised processes and software functions for training purposes.• Provided continuous support for clients.

Avenue Geranium, Grand Baie, Mauritius

• Provided consultancy services to investors for real estate development and business ventures.• Gathered information, analyzed new products and services and developed business plans.• Analyzed qualitative and quantitative data and industry information to drive business development.• Performed SWOT and Risk analysis.• Prepared and applied for required permits and business licenses for clients, towards different ministries.• Represented clients to authorities and ministries for project presentations and trials.• Prepared appeal cases to tribunals and represented customers thereon.• Directly managed a team of seven including administrative personnel, draughtsman, and professionals, to provide Architectural and Engineering drafting and urban planning services.• Managed projects from Initiation to closure.• Effectively co-managed four major construction projects, ranging from CAD 1.5 Million to CAD 6 Million, in collaboration with Matrix Project Services Ltd.• Successfully managed 17 residential and commercial construction projects.

Curepipe, Mauritius

- Responsible for the enforcement of laws and regulations governing the erection of buildings within the Council`s area.- Supervised, trained, and managed office staff and Assistant Building Inspectors.- Assisted in planning work schedules, organizing, and coordinating tasks.- Advised applicants regarding the Councils' laws and regulations for Urban Planning and construction.- Attended to complaints from residents, ensuring resolution.- Prepared reports regarding building constructions and complaints.- Attended meetings with different ministries regarding major developments and advised thereon.- Ensured implementation of decisions of Ministries, the Council, and other committees.- Issued notices in conformity with the provisions of the Laws and Regulations for illegal construction.- Acted as Public Prosecutor for the Council.

Mapou, Mauritius

- Advised applicants as regards to compliance with laws and regulations.- Received complaints from the public and effected follow-up.- Effected site visits to assess constructions and survey buildings.- Prepared reports regarding constructions and complaints.- Provided basic office support such as data entry, photocopying, shredding and scanning.

Mauritius

- Performed filing and maintaining up to date store and office records.- Was responsible for the prompt delivery of store products.- Advised the purchasing officer for JIT ordering and keeping up of stock level of raw materials and parts.- Provided basic office support such as data entry, photocopying, shredding and scanning.- Answered phone calls and booked appointments for the Manager.- Assisted the Customs Officer in consignment delivery to the company.- On-call support to maintenance staff for delivery of usables and parts from store.

Data Modeling/Warehousing And Database Administration

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: BCS The Chartered Institute of IT, SOLARIS

Pgd, Computer And Information Sciences, General, Professional

Activities and Societies: BCS The Chartered Institute of IT, SOLARIS