Mohammad Ibrahim Email & Phone Number

Chicago, Illinois, United States

• Served as the primary point-of-contact managing vendor/partner workstreams, which included coordinating and leading meetings for client and vendor stakeholders.
• Drafted and presented process flows for clients to identify critical bank functionality and processes needed to be defined for MVP launch.
• Managed and tracked open items within RAID log in Jira and Confluence
• Defined and wrote UAT test scenarios for vendor workstreams.
• Created and continuously updated dashboards within Jira to generate weekly reporting on configuration workbooks across vendors.
• Utilized an Agile approach to build out plan details and estimates, including Sprint Planning, Sprint Delivery, Reviews and Retrospectives.

Broadview, Illinois, United States

• Developed and implemented strategic plans to achieve the bank's financial and operational goals, consistently achieving over 100% of my quarterly goals.
• Oversaw all aspects of daily operations, ensuring efficiency, accuracy, and compliance with relevant regulations and ensured compliance with all regulatory requirements and internal policies.
• Oversaw 16 branches in exceptional customer experience to champion a customer-centric approach, ensuring exceptional service delivery and building long-term relationships with clients.
• Drove revenue growth through effective product and service offerings and managed the budgetary process, control costs, and optimized financial performance achieving revenue in each category over 120% YTD.
• Recruited, trained, and developed a high-performing team and fostered a positive and inclusive work environment, promoting teamwork, accountability, and professional growth.

Romeoville, Illinois, United States

• Monitored and analyzed key performance indicators to identify areas for improvement and implement necessary changes for all aspects of daily operations across a market of 12 branches achieving scores of 99.6% or higher.
• Provide leadership and direction to the bank staff, fostering a culture of excellence, collaboration, and customer focus, keeping a CX score above 90% quarterly.
• Implemented and maintained robust risk management processes to safeguard the bank's assets and reputation.
• Represented the financial center in the local community to build relationships and promote the bank and identifying and participating in community events and initiatives.
• Project manager for the PPP program, leading the program for a market of 14 branches, supporting business clients with their loans and the loan origination process.

Oak Park, Illinois, United States

• Assisted in the day-to-day operations of the branch, ensuring efficient workflow and adherence to policies, procedures and oversaw transaction processing, cash management, and other operational tasks for the largest.
• Implemented sales strategies and achieved business development goals by assisting in promoting and cross-selling banking products and services to customers while developing and leading a team to achieve the same.
• Supported management in monitoring and managing the branch’s financial performance and assisting in controlling costs and maximizing revenue opportunities, increasing revenue $5 - $7 million YTD.
• Ensured compliance with banking regulations and internal policies, assisting in implementing risk management practices to maintain a secure operating environment.
• Generated and analyzed reports related to branch performance, customer satisfaction, financial records, and sales metrics to provide insight and recommendations to improve branch efficiency and effectiveness.