• Served as the primary point-of-contact managing vendor/partner workstreams, which included coordinating and leading meetings for client and vendor stakeholders.• Drafted and presented process flows for clients to identify critical bank functionality and processes needed to be defined for MVP launch.• Managed and tracked open items within RAID log in Jira and Confluence• Defined and wrote UAT test scenarios for vendor workstreams.• Created and continuously updated dashboards within Jira to generate weekly reporting on configuration workbooks across vendors.• Utilized an Agile approach to build out plan details and estimates, including Sprint Planning, Sprint Delivery, Reviews and Retrospectives.• Managed the Operational Readiness process for the readiness to Go-Live.• Develop Framework, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges of banking business models and related industry trends.• Build new solutions, toolkits, documents, and consulting approaches to be applied across Capco and its clients.• Led the development and implementation of strategies to improve operational efficiency and drive revenue growth by utilizing agile principles• Developed and implemented strategies for clients to meet their business objectives by working closely with stakeholders and product owners.• Provided consulting services to clients in the financial services industry, with a focus on driving business transformation through the implementation of new technologies and business processes using Agile methodologies.• Project lead for new digital platforms and bank startups across workstream deliverables between lending, fraud, needed integrations, back-end and front-end workflow configurations, and business requirement gathering.

• Developed and implemented strategic plans to achieve the bank's financial and operational goals, consistently achieving over 100% of my quarterly goals.• Oversaw all aspects of daily operations, ensuring efficiency, accuracy, and compliance with relevant regulations and ensured compliance with all regulatory requirements and internal policies.• Oversaw 16 branches in exceptional customer experience to champion a customer-centric approach, ensuring exceptional service delivery and building long-term relationships with clients.• Drove revenue growth through effective product and service offerings and managed the budgetary process, control costs, and optimized financial performance achieving revenue in each category over 120% YTD.• Recruited, trained, and developed a high-performing team and fostered a positive and inclusive work environment, promoting teamwork, accountability, and professional growth.

• Monitored and analyzed key performance indicators to identify areas for improvement and implement necessary changes for all aspects of daily operations across a market of 12 branches achieving scores of 99.6% or higher YTD.• Provide leadership and direction to the bank staff, fostering a culture of excellence, collaboration, and customer focus, keeping a CX score above 90% quarterly.• Implemented and maintained robust risk management processes to safeguard the bank's assets and reputation.• Represented the financial center in the local community to build relationships and promote the bank and identifying and participating in community events and initiatives.• Project manager for the PPP program, leading the program for a market of 14 branches, supporting business clients with their loans and the loan origination process.

• Assisted in the day-to-day operations of the branch, ensuring efficient workflow and adherence to policies, procedures and oversaw transaction processing, cash management, and other operational tasks for the largest financial center in the Chicago market.• Implemented sales strategies and achieved business development goals by assisting in promoting and cross-selling banking products and services to customers while developing and leading a team to achieve the same.• Supported management in monitoring and managing the branch’s financial performance and assisting in controlling costs and maximizing revenue opportunities, increasing revenue $5 - $7 million YTD.• Ensured compliance with banking regulations and internal policies, assisting in implementing risk management practices to maintain a secure operating environment.• Generated and analyzed reports related to branch performance, customer satisfaction, financial records, and sales metrics to provide insight and recommendations to improve branch efficiency and effectiveness.