Mohammad Hossain, Ifec Email & Phone Number

Tsawwassen, British Columbia, Canada

With over 5 years in financial services, I am dedicated to delivering exceptional customer service and achieving meaningful results. My expertise spans retail banking, customer relations, and financial advisory roles, driven by a strong commitment to customer satisfaction and operational efficiency. My career includes impactful roles at Coast Capital Savings, where I’ve built a reputation for reliability, professionalism, and client-focused insights.Key Responsibilities & AchievementsMember Advice SpecialistProvide branch management coverage in the manager's absence, ensuring seamless service and operational continuity.Deliver personalized financial advice to help clients achieve their goals, utilizing CRM tools for effective portfolio management.Member Banking SpecialistExcelled in remote customer service, resolving inquiries, and managing interactions with a high focus on client satisfaction.Adapted communication for digital platforms, delivering the same high standards remotely as in person.Member Service RepresentativeAs a teller, maintained accuracy in transactions and high trust levels with clients.Handled procurement tasks such as ordering supplies, streamlining operations, and budget efficiency.Hospitality Experience at Coast Sundance LodgeOversaw scheduling, daily operations, and room maintenance, ensuring a consistently high-quality guest experience.Success HighlightsClient Relationship Building: Fostered strong client connections, contributing to high retention rates and repeat business.Operational Efficiency: Regularly exceeded performance targets, optimizing workflows and minimizing client wait times.Positive Feedback: Received multiple commendations for professionalism, problem-solving, and approachability.Mentorship: Served as a trusted resource for team members, demonstrating leadership and reliability during manager absences.

Surrey, British Columbia, Canada

Richmond, British Columbia, Canada

Sun Peaks, Bc

• Greet and welcome guests as soon as they arrive at the office• Direct visitors to the appropriate person and office• Answer, screen, and forward incoming phone calls• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)• Provide basic and accurate information in-person and via phone/email• Receive, sort and distribute daily mail/deliveries• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)• Order front office supplies and keep the inventory of stock• Update calendars and schedule meetings• Arrange travel and accommodations, and prepare vouchers• Keep updated records of office expenses and costs• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Kamloops

• Serve as junior-level manager and work closely with store leaders to achieve overall business goals.• Support human resources initiatives and assist with hiring, training, and staff development. • Adhered to company policies and procedures and maintain an organized kitchen and drive-thru area.• Set goals for team members, monitor performance and perform various other tasks as assigned.• Lead and motivate team members• Demonstrates staff and customer relation skills to ensure that friendly and courteous service is given to all customers.

Kamloops

• Provided helpdesk technical support and communicated effectively with an array of customers.• Assisted with hardware and software installations and helped troubleshoot various technical issues.• Supported sales and business development and facilitated positive relationships with key clients.• Supervised technical troubleshooting and issue resolution.• Implemented and maintained customer service delivery model that ensured high degree of customer satisfaction.• Monitored and measured customer satisfaction through surveys and other appropriate methods.• Participated in initiatives and responded to requests for help to contribute to team and department success.

Bachelor Of Business Administration (B.B.A.), High School/Secondary Diplomas And Certificates

Activities and Societies: Volunteers in various activities

Secondary School Certificate

Higher Secondery Certificate, Business Administration And Management, General