Mohammad Shahed Email & Phone Number

As a Senior Process Associate at Amazon, I provide comprehensive support and resolution to sellers experiencing website issues, enabling them to use the website efficiently and create a smooth user experience. I also educate sellers on Amazon policies and ensure compliance with the company's standards and guidelines.I have a Bachelor of Technology degree in Mechanical Engineering from Shadan College of Engineering and Technology, and a certification in Python programming from Great Learning. I have developed strong problem-solving and analytical skills, as well as attention to detail and remote teamwork abilities, through my education and work experience. I am highly disciplined and meticulous, and I look forward to establishing my career in a reputed organization where I can enhance my learning and gain experience in handling various responsibilities.

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  Senior Process Associate

  Amazon

  Aug 2022 - Present - Hyderabad, Telangana, India

   Monitored incoming emails and responded accordingly in a timely manner.  Handled escalations raised and worked closely with the internal teams to avail customer satisfaction.  Responded promptly to inquiries from vendors regarding product specifications, pricing, payment terms.  Created workflow templates and simplified process and sops for better understanding.  Mentoring and assisting new hires and ensuring that the knowledge gap is filled.  Establish and maintain strong relationships with vendors, ensuring timely delivery of products and services.

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  Shadan College Of Engineering And Technology

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