Mohammad Mustafa Email & Phone Number

Cary, Nc, Us

Cary, Nc, Us

Austin, Texas, Us

Austin, Texas, Us

Doha, Qa

Delivered lots of technical objects across different business functions (Finance, HR , Procurement and sales) in terms of screens , reports , function modules …etc.Worked on projects starting from requirement and solution analysis to design and production.Building Custom reports and programmes to meet the business needs using (Advanced business application programming language ABAP).designed and developed a strategy management system in cooperation with the ERP Head of section and the Manager of Strategy & Development , built from scratch , designing all the required database and screens , writing the systems logic and authorization checks , going through the testing phase to release and support.Part of the team engaged in upgrading Fiori v2.0 , worked on enhancing the look and feel and user interface of the standard Fiori launchpad ,changing the CSS , Javascript and creating custom splash screens compatible with most used devices and browsers (android , iphone , firefox chrome).

Doha, Qa

Handle hardware and software technical issues reported by any of Aljazeera employees all over the world, acting as SPOC for all of them, provide remote support if possible using SCCM and Bomgar.Handle as a first line support all Aljazeera published websites and their publishing systems in addition to all Aljazeera’s web-applications, mobile applications, news exchanging applications, remote access tools, share-point based systems in addition to broadcast-based systems and tools.Handle all employees technical related requests according to the service catalog model as per the agreed-upon processes and rules.Create and manage employees’ account, e-mails, and accesses on Active DirectoryManage and troubleshoot users’ remote accesses to different applications through VPN and Citrix.Manage RSA Token distribution and housekeeping using RSA Secure Console.Manage users’ SAP accesses and authorities and provide first-line support for SAP different modules.Manage Cisco IP phone deployment using Cisco Call Manager and provide them with accesses.Provide daily, weekly and monthly reports and analysis on various areas where the managementinterests are. Such as SLA achieving ratios, FLR ratios, repeating issues, and problem candidates in addition to Outage reports.Held responsibility for updating the knowledge base periodically with the changes of our services.Held responsibility for providing full training to the newcomers and walking them through our services.Held responsibility for the assets clearance for the employees leaving the network.Document all of the above using Service Now ticketing system.Developed a software application that aims to clear computer space improving the computer's performances

Doha, Qa

+ First line of contact + Handling the mailbox + Handling IT request forms + Handling escalation procedure + Handling security incidents + Troubleshooting computer and software related problems+ Dealing professionally with users + Attend department meetings + Understanding workflows and applying them to the work environment

Doha, Doha, Qa

Was given various tasks pertaining to SharePoint and mobile development. Working within a team.

Master'S Degree, Interactive Entertainment

Master Of Science (Msc), Computer Software Engineering

Bachelor'S Degree, Computer Science