Mohammad Ashraf Email & Phone Number

Buffalo, NY, US

New York, United States

• Provided desktop support and setup of new devices for ten college library departments using phone, email, and the ServiceNow ticketing system resulting in 98% client satisfaction.
• Solved technical problems by using diagnostics and strategic thinking to come up with solutions, implement and test solutions, document the process, delivery of devices to the client, and follow up as needed to ensure.
• Contributed to department morale by collaborating with senior IT leadership to rollout new software implementations, assist with server management, and perform inventory data management,
• Improved department efficiency by 50% through automation of scheduled system tasks, reconfiguration of systems to handle more requests, and providing student staff training to increase staff knowledge and productivity.

New York, United States

• Integrated technology into classroom settings to engage students and diversify instruction, resulting in a 23% increase in student engagement.
• Repaired printers, computers, and network connectivity issues, resulting in a reliable issue free lab and 99.9% student satisfaction.
• Also worked as a Computer Science Tutor: Taught computer science courses to students on topics such as developing databases, system integration, and process workflow, resulting in student’s growth in knowledge of.

New York, New York, United States

- Taught c++, Python, Html, Css, PhP, SQL, Computer Hardware. - Taught students computer science courses on topics such as developing databases, system integration, and process workflow, resulting in 90% student success.- Guided students in accessing resources, assigned practice tests to help students develop algorithm, multimedia, database, and.

It Support

- Local Area Network (LAN) and WLAN configuration. - WAN configuration - Hypervisor 1 and 2 virtualization. - Network configuration (IPv4.

Bachelor'S Of Science, Management Information Systems And Services

Activities and Societies: - Data analysis - Business intelligence - Data visualization, data cleaning, data mining, data selection, data.

The Tableau Data Analytics Certificate, Business Analytics Fundamentals, Sql For Analytics, Data Visualization Foundations

Activities and Societies: ● Cleaned, manipulated, visualized, and analyzed raw data using spreadsheet software (i.e. Google Sheets), SQL.

Associate Of Science - As, Computer Science, Honors

Activities and Societies: - Python projects. - C++ projects. - PHP, Html, Css projects. - Data structures. - System design and development.