Senior Customer Service Representative
Apr 2023 - Feb 2024
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Mohammed Abbas Email & Phone Number
Senior Customer Support Specialist | 2+ Years in Email & Escalation Management | Proficiency in Zendesk & Excel.
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✓ Verified Jun 2026
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Role
Senior Customer Support Specialist | 2+ Years in Email & Escalation Management | Proficiency in Zendesk & Excel.
Location
Chennai, Tamil Nadu, India
Who is Mohammed Abbas? Overview
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Quick answer
Mohammed Abbas is listed as Senior Customer Support Specialist | 2+ Years in Email & Escalation Management | Proficiency in Zendesk & Excel. based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Mohammed Abbas.
Mohammed Abbas previously worked as Senior Customer Service Representative at Teleperformance and Advisor 1 at Concentrix. Mohammed Abbas holds Bachelor'S Degree, Electrical And Electronics Engineering from Anna University.
Profile bio
About Mohammed Abbas
🔹 Turning Challenges into Outstanding Customer Experiences 🔹Is ensuring top-notch customer satisfaction your priority? Let's connect! 🚀 With over two years in the field, I specialize in navigating the intricate world of customer service with ease. Managing over 80 email cases daily at Teleperformance Pvt Ltd, I have tailored solutions that not only resolve immediate issues but prevent future complications, enhancing customer loyalty and satisfaction.My journey in customer service began at Concentrix Pvt Ltd, where handling escalated calls and complex inquiries was part of my daily routine. Here, I significantly reduced escalation rates by 25%, achieving a CSAT score of 95%. I leverage technical tools like My Desk, User Hub, Mjolnir, and Spyder to ensure efficiency and compliance in every transaction.
2 roles
Mohammed Abbas work experience
A career timeline built from the work history available for this profile.
Advisor 1
Feb 2021 - Aug 2022
1 education record
Mohammed Abbas education
FAQ
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What is Mohammed Abbas's role at their current company?
Mohammed Abbas is listed as Senior Customer Support Specialist | 2+ Years in Email & Escalation Management | Proficiency in Zendesk & Excel..
Where is Mohammed Abbas based?
Mohammed Abbas is based in Chennai, Tamil Nadu, India.
What companies has Mohammed Abbas worked for?
Mohammed Abbas has worked for Teleperformance and Concentrix.
How can I contact Mohammed Abbas?
You can use AeroLeads to view verified contact signals for Mohammed Abbas, including work email, phone, and LinkedIn data when available.
What schools did Mohammed Abbas attend?
Mohammed Abbas holds Bachelor'S Degree, Electrical And Electronics Engineering from Anna University.
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