Mohammed Abdul Salam Email and Phone Number

• Develop and implement operational strategies aligned with business goalsto optimize performance and achieve revenue targets.• Provide critical business intelligence and data analysis to supportmanagement in decision-making and service improvement initiatives.• Conduct thorough analysis and generate actionable recommendations toenhance performance management across various departments.• Manage operational budgets, forecast financial needs, and ensure costeffectiveresource allocation.• Compile, analyze, and present statistical data and supporting documentationin the form of management reports, business cases, and presentations asrequired.• Oversee relationships with vendors and suppliers, negotiating contractsand ensuring timely and cost-effective service delivery.• Investigate, analyze, and address employee performance issues byevaluating data from various sources, ensuring timely resolution.• Develop and implement business continuity plans to ensure tradingoperations can withstand disruptions.• Implement and monitor quality assurance processes to ensure the accuracyand reliability of trading operations.• Serve as the single point of contact for DMCC, HR, General Administration,Brokers, Operations, Facilities, Project Planning & Execution, StakeholderManagement, Business Continuity Planning, and Travel Management.• Oversee the setup of new companies, including basic IT network management(domain, emails, servers), SIRA coordination, and KYC processes with brokersand firms.• Prepare detailed reports and documentation outlining identified problems,their definitions, and proposed solutions for effective problem resolution.

• Conduct in-depth analysis of operational and employee performancemetrics to identify trends, strengths, and areas for improvement across theairline.• Develop, implement, and maintain key performance metrics for HubLounges, employee performance, and support services.• Monitor and evaluate Key Performance Indicators (KPIs) to assessorganizational performance against targets, driving accountability andcontinuous enhancement.• Investigate performance issues, identify root causes, and recommendcorrective actions to enhance overall organizational effectiveness.• Assist in designing and delivering training programs focused onperformance improvement and operational excellence.• Analyze performance data and provide actionable recommendations toenhance operational efficiency and effectiveness.• Provide analytical support for special projects aimed at optimizing processesand improving overall airline performance.

• Oversee the entire lifecycle of employee activities in the DMCC Portal, fromOn-Boarding to Off-Boarding, including visa processing, asset allocation, andmanaging application access queries.• Generate and compile detailed reports on employee activities and status,presenting these insights to the Managing Director• Collect, analyze, and interpret data from various sources to provide actionableinsights that support strategic decision-making and drive business growth.• Develop and maintain key performance indicators (KPIs) to monitor theeffectiveness of business operations, ensuring alignment with organizationalgoals.• Monitor and manage service request tickets on the DMCC portal, handlingtasks related to SIRA approvals, amendments, and various employee-relatedactivities, ensuring timely resolution.• Facilitate and manage the account opening process with various companies,overseeing contracts, KYC processes, and ensuring all required documentationis accurately completed and submitted.

• Streamline operational processes to improve performance and reducecosts. Implement strategies for enhanced productivity.• Managed on/offboarding processes and internal transfers, analyzing projectneeds to determine resource requirements.• Managed internal control activities, including Quarterly ManagementReview and Segregation of Duties (SOD).• Ensured data quality for business support tools such as PROMT, ReleaseNews, LIFT, and Flash in a timely manner.• Implemented project and quality management practices, providingexecutive visibility into project, program, portfolio, and operational risks.• Managed the documentation of life cycle processes, including resourcemanagement, business control, weekly status reports, SNOW ticket follow-ups,and quality assurance plans.• Facilitated the transfer of process activities with detailed documentation andpresentations, ensuring excellence in knowledge sharing.• Create reports and dashboards with actionable insights for seniormanagement.

• Quality checked over 20,000 business listings on Google Maps, ensuringaccuracy and legitimacy across various countries including the USA, Canada, andAustralia.• Conducted sessions for a team of over 100 people, focusing on policy updatesand quality standards.• Conducted thorough quality checks on map data, ensuring accuracy andconsistency with global mapping standards.• Developed and implemented test plans to verify the quality and functionalityof map updates, features, and tools.• Identified, documented, and reported defects or inconsistencies in mappingdata, collaborating with the development team to resolve issues.• Proposed improvements to internal statistical tools used by Google Maps,which were implemented by the engineering team, resulting in enhanced toolefficiency.• Participated in a special team that analyzed gaming trends, contributing tobroader business insights and strategies.

• Verified over 10,000 business listings on Google Maps, ensuring accuracy andcompliance across multiple countries including the USA, Canada, and Australia.• Led and managed various special projects, serving as the primary point ofcontact for policy-related issues and ensuring adherence to quality standards.• Trained new team members, ensuring they met business expectations andadhered to quality guidelines.• Managed escalated calls and served as a Subject Matter Expert (SME) toresolve complex issues and provide expertise.• Handled and monitored various reports on quality, production, errortrends, and training updates, providing daily feedback to the immediatereporting manager.