Attend monthly ‘JAMBASSADOR’ meetings to discuss ideas and plan JAMMY events.· Deliver JAM events and implement Jammier processes.· Update UK Management Team every month on latest ideas and roll outs.· Induct newbies the JAMMIER way.· Communicate effectively with the whole business on new updates etc.· Decide and present a Jammiest Team every month.· Network with everyone.· Be a role model and inspire others to… Show more Attend monthly ‘JAMBASSADOR’ meetings to discuss ideas and plan JAMMY events.· Deliver JAM events and implement Jammier processes.· Update UK Management Team every month on latest ideas and roll outs.· Induct newbies the JAMMIER way.· Communicate effectively with the whole business on new updates etc.· Decide and present a Jammiest Team every month.· Network with everyone.· Be a role model and inspire others to be JAMMIER.Everyone will understand our core values and why we have it.· Staff will demonstrate more JAMMY behaviours.· Processes highlighted in workshops as ‘not being very JAMMY’ will become JAMMY.· The JAM will be present in all departments.Everyone will be having lots of fun and love coming to work!!!! Show less

To actively promote JE and partners· Appointment setting for new and existing JE customers· Proactively promote and sell all JE products in specific regions· Monitor and proactively manage the BOR· To Reactively assist the business with any marketing/sales campaigns· Ensure all SLA’s are achieved· Ensure targets are hit and exceeded

To actively promote JUST EAT and partners· Appointment Setting for new and existing JUST EAT customers· Proactively sell all JUST EAT products in specific regions· To Reactively assist the business with any marketing/sales campaigns· Ensure all SLA’s are achieved· Ensure targets are hit and exceeded

To lead the team by example· Motivate and inspire team members· Help to create an environment oriented to trust, open communication, creative thinking and cohesive team effort· Coach and help to develop team members ensuring all work to the highest standards· Keeping both the Guard and inbound calls under control at all times· Recognise and celebrate team and team member accomplishments and exceptional… Show more To lead the team by example· Motivate and inspire team members· Help to create an environment oriented to trust, open communication, creative thinking and cohesive team effort· Coach and help to develop team members ensuring all work to the highest standards· Keeping both the Guard and inbound calls under control at all times· Recognise and celebrate team and team member accomplishments and exceptional performance· Assist Team Managers with team meetings· Ensuring all SLAs are met· Retain Agent role and help to develop the department’s processes and procedures Show less

*Handling customer contact via multi channels phone, Live Chat, Emails and Social Media from our customers and restaurant partners.*Satisfying customer requests to the highest standard and within service levels.*Responding to customer correspondence promptly and to the highest standards, also complaint resolution.*Ensuring accurate recording and logging of all contact.*Demonstrating and implementing the JUST EAT Brand Values of being Frank, Passionate, Innovative and Team… Show more *Handling customer contact via multi channels phone, Live Chat, Emails and Social Media from our customers and restaurant partners.*Satisfying customer requests to the highest standard and within service levels.*Responding to customer correspondence promptly and to the highest standards, also complaint resolution.*Ensuring accurate recording and logging of all contact.*Demonstrating and implementing the JUST EAT Brand Values of being Frank, Passionate, Innovative and Team focused.*Undertaking any other reasonable duties & projects which may be required/necessary as part of the role. Show less