Mohammed Akbar Ali Email and Phone Number

I. Presently Working as an IT Technician for Nizwa College of Technology, Nizwa, Oman(Oct’ 2013 – Till Date)Department: ITSection: Education Technology Center• Responding immediately to equipment breakdowns, fixed faults on site or arranged for replacement equipment to be installed. • Meeting face to face with clients and answering their IT queries orally or through demonstrations.• Providing desktop and network support to end users through telephone help lines.• Determining the nature of faults and the steps required to rectify it.• Track, monitor and report on all Help Desk incidents within defined customer service levels• Analyzing and resolving faults, ranging from a major system crash to a forgotten password.• Checking and calibrating instruments to make sure they are accurate. • Keeping senior management informed of all changes in my areas of responsibility.• Track, monitor and report on all Help Desk incidents within defined customer service levels.• Ensuring work place safety regulations are met.

Analyzed hardware and software capabilities of computer systems to maximize performance and enhance workstation response times. Taught various commercial software packages such as Windows programs (XP, Vista, WIN7, & Server-2003), spreadsheet programs, word processing programs, and desktop publishing software.Configured TCP/IP protocols for 200 network stations for classroom use. Instructed Veterans Administration personnel on MS Word, Power Point, Excel and other MS Office products Instructed coworkers on the use of database software for tracking students, classrooms, instructors and equipmentAct as the senior trainer responsible for providing support to new trainees through mentoring, observation, and feedback. Create all step-by-step training documentation for Web Applications by using Microsoft PPT, working on a web server, and using Snag It to capture screen shots. Provide Web Applications training to all 9 internal trainers as well as at customer sites.Design instructional workbook materials used in training including hands-on experiences, worksheets, course objectives & course agendas. Ability to generate technical concepts in a clear and precise manner

Client: Google India Department: Talent Development Team (APAC).• Demonstrates high standards of personal excellence by continually seeking ways to improve performance and setting & working to achieve goals. Reduced on boarding time by 30% by systematizing training approach across all Sites.• Created a 100% repeatable methodology for administering performance assessments for new hire techs at all sites.• Creates a culture of continuous improvement and development of Technical Support operations, Asset management.• Improved company-wide Quality Assurance scores from 75% to 81% within a span of six months by regularly conducting coaching, calibration, and training sessions.• Coordinate the development videos for hourly training and rollouts.• Teams with Creative Learning & Instructional Design Developer to develop team member training material, ensures materials aligns with Talent development and Centre of Excellence.• Works with RM, SDM of Technical service delivery operations to translate operational rollouts and procedures into compelling and effective training course including written, video, Instructor led training and e-learning formats.

• Assessed the training needs of individuals as well as work teams.• Developed training materials and presentations.• Created lesson plans tailored to employee needs.• Advanced personal IT Skills and updated training courses including new product functionality.• Delivered classroom based training on the Microsoft suite of products such as Microsoft Office, Excel, Access, and PowerPoint for entry-level technical staff.• Ability to assist in coordinating the onboarding of new hires, assign them to training sessions and track their progress.• Ability to effectively communicate with team members and management.• Keep up-to-date in new instructional technology and practices and identify how these can be adapted to improve training to a global workforce.• Coordinate with appropriate client staff to develop specific certification programs for proprietary equipment.

generate technical concepts in a clear and precise mannerII. Worked as an I.T Trainer/Coordinator for KING SAUD UNIVERSITY, Riyadh, KSA(MKCL ARABIA CO LTD).(Oct' 2008 – Jan’2010) Department : IT Skills Department.Overall responsibility : Responsible for providing complete IT skills training & Competence for King Saud University students.Key areas of responsibility : • Reported to Program Coordinator• Facilitate students with latest & new technologies (Interactive Smart Classroom with E-Podium, projectors, latest Pentium 4 Computers, Microsoft Office Suite 2007 (Word, Excel, PowerPoint, Access, ICDL, System Networking)• Possess excellent presentation and teaching skills • Expertise in developing web-based instructional materials and teaching aids Assessed student performance throughout the term. • Proficient in delivering effective classroom training sessions.• Authored many training handouts, including the use of Microsoft Power Point in classroom presentations.• Responds to education-related queries from members in a timely fashion • Monitoring the attendance, leave records, co-ordination with Students • Possess extensive knowledge of course development, instructional design and recourse coordination coordinate with other staff members in healthy and motivated environment.• Responsible to Organized examination of International Computer Driving License and other Department’s exam (English, Communication, Science, Math and Thinking Skills Department)• Responsible and Project in charge for students, involved in course project activities and guide them for completing their projects successfully. • Reports on education-related topics at administrative meetings• Responsible for online training to facilitate distance learning for IT courses.

• Plan, create and execute training programs and techniques to new employees and associates.• Analyze training needs and facilitate both workshops and training programs for the technical department.• Implement tracking mechanisms to analyze the results of workshops and training programs.• Provided training to new employees and internal/external clients on technical issues • Conducted training sessions for new employees and existing employees on computer skills (the internet, MS Office, Oracle databases), company-based product & services methodology.• Created workshops on topics such as Team Building and Learning Styles for staff.• Created and taught training classes for various technical and soft skills • Creation of documentation for implemented processes• Delegated suggestions and duties to other team members regarding opportunities for improvement in work-related tasks and processes

• Assembling of Systems / Maintenance of Systems, Laptops.• Proficient in Operating System & Software Installation.• Trouble shooting Viruses & Printers• Network Implementation (Cabling, Client, Printer).• Trouble Shooting Ping, TCP/IP etc & Diagnostics of PC’S.• Installation of (LAN) & Network Maintenance