Mohammed Alam Email & Phone Number

Jfk International Airport

• Install, configure, and maintain airport-specific software systems and applications.• Troubleshoot hardware and software issues related to airport systems, including ticketing kiosks, baggage handling systems, and security equipment.• Perform regular maintenance and updates to ensure the smooth operation of airport systems.• Provide technical support to airport staff and vendors for system-related inquiries and issues.• Monitor system performance and conduct routine checks to identify and address potential problems.• Collaborate with other IT teams and external vendors to implement new systems or upgrades.• Develop and maintain documentation for system configurations, troubleshooting procedures, and user guides.• Participate in on-call rotations to provide support during emergencies or system outages.

Jfk International Airport

•Lead and motivate a team of frontline staff to uphold the highest standards of professionalism and efficiency.•Manage check-in operations, coordinate boarding processes, resolve passenger inquiries and concerns, and ensure compliance with airline policies and procedures.•Manage ramp operations and assess time checks for operational sequence. •Dedicated to upholding the highest standards of operational excellence and customer satisfaction.

Jfk International Airport

•Meticulously manage aircraft weight distribution, passenger loads, and cargo allocations to ensure safe and efficient flight operations. •Utilize advanced software and data analysis, and prioritizing on-time departures while adhering to regulatory compliance and safety standards. •Collaborate closely with pilots, ground staff, and dispatchers to optimize load plans and mitigate risks. •Proactive in problem-solving and adept at communicating effectively across departments. •Strived to enhance the overall passenger experience while prioritizing safety and operational excellence.

Jfk International Airport

•Assist passengers with check-in, boarding procedures, baggage handling, and resolve inquiries or issues with professionalism and efficiency. •Dedicated to ensuring smooth and pleasant journeys for all travelers while adhering to airline policies and procedures.

Bachelor Of Technology - Btech, Computer Systems (Networking And Security)

High School Diploma

Activities and Societies: •National Honor Society •Pegasus Honor Society •Muslim Student AssociationEarned CTE certification for Aircraft.