Mohammed Alsalman Email & Phone Number

Riyadh, Saudi Arabia

-Monitoring network engineering performance and ensure system availability and reliability.-Configuring and installing various network devices and services (e.g., switches).-Provide Level-2/3 support and troubleshooting to resolve issues.-Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.- Administrator and support F5 appliances throughout the organization.-I upgraded cisco switches / routers to specific version.-I upgraded F5 devices to specific version.

Riyadh, Saudi Arabia

-Identifying hardware and software solutions.-Troubleshooting technical issues.-Diagnosing and repairing faults.-Resolving network issues.-Installing and configuring hardware and software.-Speaking to employees to quickly get to the root of their problem.-Providing timely and accurate employees feedback.-Talking employees through a series of actions to resolve a problem.-Following up with clients to ensure the problem is resolved.-Replacing or repairing the necessary parts.-Supporting the roll-out of new applications.-Providing support in the form of procedural documentation.-Managing multiple cases at one time.-Testing and evaluating new technologies.- Building OS image and updating.- Configuration the BIOS.- Activate new users and set up email on computer and phone.- Installation MDM WorkSpace ONE software's and Troubleshooting.- Set up printers, scanners, barcode printer and update drivers. -Reset password for users from Active Directory.- Provide support for VIP users.- Maintenance of meeting room, ClickShare, Samsung flip smart board.

Bachelor'S Degree, Engineering Of Computer And Information Technology,Computer Networks

Associate'S Degree, Computer And Information Technology,Technical Support