Experienced 4-5-star Hospitality professional with over a decade of managerial expertise in leading hotel and resort establishments across the Middle East and India. Proficient in overseeing diverse F&B operations, including In-Room Dining, All-Day Dining, and Banqueting, with a focus on maintaining high standards of service excellence. Demonstrated success in staff training, development, and team leadership, improving customer satisfaction and operational efficiency and seeking a challenging and rewarding role within the firm.KEY SKILLS:Technical Skills: Proficient in MS Excel, MS Word, and other internet applications.Customer Support: Skilled in providing exceptional customer service, addressing inquiries, and resolving issues to enhance customer satisfaction and loyalty. Soft Skills: Strong communication and interpersonal skills, teamwork, adaptability, and problem-solving. Sales & Marketing: Effective in implementing marketing strategies and increasing sales through customer-focused solutions. Multitasking: Ability to manage multiple priorities and tasks efficiently in a dynamic environment.Training: Provided mentorship to new employees and developed a comprehensive training programAchievements:•Consistently exceeded customer satisfaction targets•Successfully trained and developed high-performing teams•Improved operational efficiency, reducing costs and enhancing revenue•Implemented innovative F&B concepts, boosting sales and reputation.Mobile: (971)-568639014.Email:mohammedarshad56@yahoo.comSincerely,Arshad
Listed skills include Food And Beverage, Hospitality, Resorts, Micros, and 6 others.