Mohammed Azmathulla Email & Phone Number

• A seasoned business leader with 10 plus years of experience in shared services/BPO/Contact Center handling business processes within Financial Services, Finance and Accounting, Telecom, HR Operation, and IT Domain. • Having strong background of process/project management, operational oversight, strategic planning, delivering business results i.e. Growth, Faster Service, Better Quality and Cost Savings.• A proven leader mentoring business excellence programs, driving process excellence by process re-engineering, automation, business transformation with significant business impact.• Ample experience in quality management system and expert in Lean and six sigma tools and techniques to facilitate continuous improvement of services consistently meeting standards and customer requirements.Key SkillsSix Sigma and Lean Projects | Quality Tools and Techniques | Operational Excellence | Process Transition | Process Transformation | Continuous Improvement Projects | Strategic Thinking | Data Analysis and Interpretation | Statistical Process Controls | Stakeholder Management | Change Management | People Management | Project Management |Summary of Qualification• Collaborated with stakeholders and business leaders to initiate continuous improvement initiatives across multiple services, fostering culture for sustainable change and improvements through creative and design thinking to deliver business processes transformation. • Developed business cases focused on actions required to improve the business operations, specific results, KPI’s, SLA’s, Cost Saving, CSAT, Non-Compliance and Audits.• Developed solutions to implement aimed at solving problems within business operations through operational excellence framework, six sigma tools and best practices across business to help improve service delivery, profitability, reduce waste, cycle time and improve overall process capability.• Created dashboards, conducted business reviews, performed key Metric Analysis, developed Data collection plan and Sampling strategy to measure and gain insights on business risk and implement improvement plan and projects.• Conduct Cost Benefit Analysis to ensure project benefits to the organization and provide results.Technologies: Microsoft Excel, MinitabPlease contact me to find out how i might contribute and add value to your organisation.m.azmat.ulla222@gmail.com | 9620792240

Listed skills include Auditing, Quality Management System, Sharepoint, Interviewing, and 29 others.

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  Bangalore University

  Mathematics, Physics And Computer Maintenance