Proactively ensure network performance is within defined performance matrix and highly available. Execute proactive measures to reduce unplanned downtime. Plan and execute Disaster Recovery (DR) drills for critical network connections and devices to ensure business continuity. Maintain documentation of network architecture and configurations Conduct periodic knowledge transfer session for Systems Engineers and other horizontal teams. Mentor and provide guidance to System Engineers Identify and provide mitigating options for Infrastructure related risks. Provide execution and delivery support related to Technology solution delivery and BAU changes. Plan and deliver network expansion for retail, real estate, mall and other businesses in Egypt in coordination with the IT team in Dubai Review and approve network designs for residential and commercial in the real estate portfolio Maintain the operations of the existing networks. Manage the network operations team to ensure smooth network operations and client issues resolved in timely manner. Work closely with network consultant and development teams to ensure network plans and designs are up to standards and meet the business requirements. Resolve assigned Incidents and Service requests within agreed SLA’s. Responsible to handle business critical incidents, engaging vendor and coordinating with other teams for speedy resolution. Prepare root cause analysis and implement remedial measures to avoid recurrence of the incident. Assist cross functional team for speedy resolution of Incidents. Continuous Improvement Initiative. Identify network equipment which are reaching end of support and plan to upgrade to newest model/versions. Periodic review of network capacity report and recommend CI for capacity upgrade. Conduct health check of networks, review reports and implement recommendations. Plan and Upgrade network to the latest versions.

Sr.IT support consultant - Second line support, Firs level of escalation consultant - International escalation team - Belkin Consumer support

Sr. IT consultant at the Department of Tourism and Commercial Marketing - Dubai Government. Roles and Responsibilities - Implementing and maintaining the network connections and systems.- Responsible of the Network infrastructure enhancement projects implementation. - Preparing the monthly Network and system availability reports. - Managing the Vendors Implementation plans.- VOIP system administration (CUCM). - Managing wireless connectivity, wireless coverage issues and 802.1X setting. - Troubleshooting connectivity problems affecting the department staff and users. - Providing desktop support to all users. - Installing and Training the desktop users with any new required applications.- Providing second level support of Tourism Derham system (Front office and Back office). - Monitoring system behavior using Opmanager Network monitoring tool. - Collaborate with technical teams of Dubai hotels, hotels apartment and guest houses to troubleshoot and resolve defects and issues.- Following the establishing procedures of each service request using ticketing system to handle and manage all issues and queries. - Identify each issue and collaborate with application developing team to create database knowledge. - Escalate issues require more knowledge to the appropriate resources (Internal / external). - Managing front office application users’ access privileges and administration. - provide the first level of technical support for all organization users via phone or remote access , categorize and escalate the unresolved request and issue to the appropriate team.

- Supporting Linksys consumers’ devices for U.A.E and S.A. - Educating customers on how to configure their devices and make the best out of the available features. - Providing presales services to the customers. - Troubleshooting networking issues such as intermittent connectivity, slow speed, wireless coverage and network sharing. - Configuring customers’ devices via remote sessions whenever needed. - Supporting routers, switches, access points, range extenders and power lines.

- Technical support for VOIP telecommunications.- Configuring VOIP devices and training customers how to use the VOIP devices and VOIP Mobile Applications.