Business Process Analyst
Current• Delivered key transformational projects covering all aspects of business incorporating changes in physical flow, communication, systems and processes.• Consolidated and organized quarterly reviews for all business projects (progress updates, benefit assessment vs. plan and resource assessment.• Integrated functional projects with other projects in the business to deliver end-to-end improvements in customer service, waste elimination, quality improvements, responsiveness & cost reduction.• Built an effective plan to increase the organizational Functional and technical capabilities• Investigated many process design issues and determined an appropriate root cause analysis.• Performed several studies to identify opportunities for improvement across all aspects of business.• Handled performance improvement projects from inception to successful completion, including planning and managing projects’ meetings and following up actions with all stakeholders.• Collaborated with cross-functional leadership teams to develop and improve key focus areas.• Prepared different levels and types of Business Performance Dashboards.• Planned and conducted Internal process Audits to maintain agreed-upon quality standards.
