Mohammed Ezzat Email & Phone Number

Cairo, Cairo Governorate, EG

Egypt

• Develop and implement strategic plans to improve operational efficiency and effectiveness.
• Establish and maintain relationships with suppliers, customers, and other stakeholders to ensure seamless supply chain operations.
• Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as needed.
• Develop and manage budgets, forecasts, and financial reports related to operations.
• Ensure compliance with all relevant regulations and standards related to operations, including health and safety, environmental, and quality management.
• Drive a culture of continuous improvement and innovation, leveraging lean principles and other best practices to optimize processes and increase efficiency.

• Assign the team members to duties, monitor their performance and measure their KPIs whilst organizing, planning, and prioritizing tasks.
• Collaborate with project managers, engineers, and contractors to develop project plans, schedules, and budgets.
• Monitor project progress and make necessary adjustments to ensure that timelines and budgets are met.
• Manage the procurement of construction materials and equipment, ensuring that they are delivered on time and at the lowest possible cost.
• Develop and maintain relationships with clients, subcontractors, and suppliers to ensure that the project is completed to the satisfaction of all parties involved.
• Schedule proper manpower to ensure their efficiency and observe employees to make sure they are not wasting business hours.

• Preparing the training material and Training the new hired.
• Calculating the commission for the agents and the maintenance technicians.
• Supervision of customer service representatives and their daily tasks.
• Unloading voice mail and distributed to customer service representatives.
• Review work orders received from technicians after visiting clients and match them portfolios.
• Follow-up overdue maintenance requests.

• Customer Care Manager at Mall Of Arabia.
• Handle customer services team 10 agents; manage day to day work and performance.
• Handling all the customer complain, inquiry and problem.
• Manage the Customer services team
• Manage the refund budget in a monthly report
• Manage the shelf problem. pricing problem

• Handling on calls team daily activities.
• Monitoring team performance & set KPIs and sales targets.
• Support team's weakness areas & make best use of points of strength.
• Team monthly appraisals.
• Solve & sort all clients complain received.
• Assure satisfaction rates for all escalated clients.

Egypt

• Forecasting and preparing the shift plan for both the long and short term.
• Evaluating the team leaders and the agents.
• Reporting the marketing the data needed for the advertising and new promotion schedules.
• Communicating with the upper management and feed backing them with all the details.
• Putting up and running over the call center schedules.
• Training the new hired agents.

Bachelor'S Degree, Accounting And Finance, Good

84%, Thanawia Amma