Mohammed Farahat Email & Phone Number

Portugal

Lisbon, Portugal

Lisbon, Portugal

Provide exceptional support to verified accounts across Meta platforms (Facebook and Instagram) ensuring a positive user experience, resolving account issues, and upholding community standards.Respond to account inquiries and troubleshoot technical issues via chat, email and call.Investigate and resolve account security concerns, including impersonation attempts.Collaborate with internal teams to escalate complex issues and ensure timely resolution.Stay up-to-date on Meta's verification policies, products features, and support best practices.

Lisbon, Portugal

• Manage a large number of campaigns maintaining a good relationship with advertisers and ensuring they are meeting their objectives.• Put in place clear advertising goals with my clients including entering campaign goals (KPIs) associated with CPA, ROI, ROAS, CPC, etc.• Manage a high volume of accounts with a clear focus on upsell/cross-sell/activating existing and new accounts focusing on retaining and growing revenue within my accounts.• Provide an outstanding sales experience to the clients through exceptional communication skills and professionalism across multiple channels (phone, Blue Jeans, and Email) to help them optimize campaigns.• Educate clients about Facebook Ads solutions, provide advice on how to improve their campaigns, and support the customer through the entire process.• Brainstorm new and creative growth strategies for digital advertising with clients to help them improve performance.

Cairo, Egypt

• Administered Blue Host & GoDaddy webmail, Al Motakamel ERP system, Panasonic telephone system, Manage Engine ticketing system, Panasonic cameras, car GPS applications, Kaspersky antivirus, and Fortigate firewall.• Designed and implemented Cisco VPN connections for branches.• Developed and executed a comprehensive data and email backup plan.• Planned and executed network infrastructure for new branches.• Supported over 200 employees across five branches, diagnosing and troubleshooting issues with desktops, laptops, servers, applications, internet, and network infrastructure.• Ensured system updates and maintenance were performed regularly.

Cairo, Egypt

• Administered Deraya ERP system and Panasonic telephone system.• Provided technical support for a diverse client base, diagnosing and troubleshooting issues with desktops, laptops, servers, applications, internet, and network infrastructure.• Managed network and computer requirements from both software and hardware perspectives.• Supported sales activities and channel development for Xerox products and services.• Conducted presentations and technical demonstrations of Xerox printing solutions.• Worked closely with customers to meet their technical requirements and exceed expectations.• Delivered technical training for Xerox end users and maintained business relationships with key decision-makers.

Cairo, Egypt

• Administered Al Motakamel ERP system and Panasonic telephone system.• Designed and implemented Cisco VPN connections and network infrastructure for branches.• Supported a diverse client base, diagnosing and troubleshooting issues with desktops, laptops, servers, applications, internet, and network infrastructure.• Developed and maintained a comprehensive data and email backup plan.• Created help desk documentation with step-by-step instructions for problem resolution.• Ensured regular system updates and maintenance.

Saudi Arabia

• Managed product lines including Tripp Lite, Netgear, TP-Link, Eset, and AVG.• Searched for new markets, prepared purchasing forecasts, and managed vendor rebate programs.• Educated sales teams on product specifications and key selling points.• Communicated product prices and promotions to sales teams.• Planned and executed marketing activities and secured marketing funds.

Cairo, Egypt

• Managed outdoor technical support contracts for companies and individuals.• Diagnosed and troubleshooting issues with desktops, laptops, servers, applications, internet, and network infrastructure.• Backed up customer data files.• Oversaw staff attitude and performance to achieve targets.

Saudi Arabia

• Administered Amadeus & Galileo systems.• Supported a diverse client base, diagnosing and troubleshooting issues with desktops, laptops, servers, applications, internet, and network infrastructure.• Planned and designed network infrastructure for new branches.• Created help desk documentation with step-by-step instructions for problem resolution.• Ensured regular system updates and maintenance.

Cairo, Egypt

• Supported a diverse client base, diagnosing and troubleshooting issues with desktops, laptops, servers, applications, internet, and network infrastructure.• Backed up customer data files.• Oversaw staff attitude and performance to achieve targets.

Cairo, Egypt

• Assisted local and remote staff with technical problems.• Analyzed and troubleshooted issues with computers, software, and hardware.• Created help desk documentation with step-by-step instructions for problem resolution.