 Manages and coordinate day to day operational aspects of all IT projects and scope.  Define the scope of the IT projects in collaboration with senior management.  Identifies resources needed and assigns individual responsibilities.  Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.  Creates and executes project work plans and revises as appropriate to meet the changing needs and requirements.  Involved in new application deployment  Standardizing and optimizing the first line of support for Business users in order to accomplish quick resolution for incidents.  Incident Trending and reduction and input to Problem Management.  Driving Major incidents upon discovery till immediate fixed, scheduling meetings with relevant stake holders and providing input to problem management.  To ensure adherence to internal escalations procedure ensuring that concise and accurate information relating to the incident are presented  Ensure continuous communication with team members on a regular basis  Weekly call with resolver groups on misroutes and other issues if any.  Repeated Incidents trending and closure to understand customers’ requirements and issues and work towards permanent closure, post closure lesson learnt and action items to be shared with team.  Function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.  Reporting and dashboard preparation add submission to senior management.  Representing operational stats for weekly and monthly meetings with head of IT delivery.

 Executes multiple high impact initiatives to achieve overall corporate goals.  Responsible for planning, implementing and handover of IT projects.  Manages day-to-day Technical operation.  Applies engineering experience to perform functions.  Handled all IT project coordinator duties and providing administrative support.  Maintain meeting agenda and assist in planning appointments, meetings and Reports.  Manages arrangement, organizing, attending and participating in stakeholder meetings.  Provide solutions where applicable and ensuring project deadlines are met.  Monitor project progress Maintaining and monitoring project plans.  Present reports defining project progress problems and solutions.  Insure the liaison with our back office, design team, services and sales team.  Prepare submissions as per project requirements.  Providing Support the unit in preparation of submission, proposals, reports, follow up as assigned.

 Managing teams of technicians, IT engineers and other IT staff  Monitoring and Maintaining project schedules, plans, work hours and resources  Design, install and maintain network equipment  Installation, Maintenance, Operations, Repairing, Surveying

Design, install and maintain network equipment.Monitoring and Maintaining project schedules, plans, work hours and resources. Managing teams of technicians, IT engineers and other IT staff.

Delivering an exceptional customer experience. Provide solutions where applicable and ensuring project deadlines are met.