Welcoming and confident professional with over 13 years of experience as an Operation & Order Management Specialist in Supply Chain & Logistics. My career has been dedicated to enhancing operational efficiency, optimizing processes, and delivering exceptional customer service in dynamic and fast-paced environments. I excel at managing end-to-end order processing, from quote generation to final delivery, ensuring that all aspects of the order lifecycle are handled with precision and accuracy.With a strong foundation in SAP, SAP HANA, and Salesforce, I am proficient in managing sales operations, order processing, and customer relationship management. My analytical mindset and attention to detail have allowed me to identify and implement process improvements that drive cost optimization and operational excellence. I am passionate about collaborating with cross-functional teams to achieve organizational goals and exceed customer expectations.I am currently based in Dubai and actively seeking new opportunities to contribute my skills and experience to a forward-thinking organization. If you're looking for a dedicated and results-driven professional to enhance your supply chain and logistics operations, I'd love to connect!SKILLS/ENDORSEMENT Order Management Supply Chain Coordination Process Optimization Customer Relationship Management (CRM) Sales Operations SAP & SAP HANA Salesforce (SFDC) Logistics Management Data Analysis Invoice & Billing Management Critical Thinking Multi-tasking Communication & Collaboration Problem-solving Customer Service Excellence