• Monitored and analyzed driver performance, shipment data, timelines, and broker activity metrics to identify trends and improve operational efficiency.• Reviewed, prepared, and organized key shipping documents such as bills of lading, packing lists, and proof of delivery (POD) to ensure compliance and accuracy.• Negotiated shipment rates and conducted cost analysis to optimize logistics expenses, leading to cost-effective solutions.• Analyzed seasonal demand data across the U.S. to pinpoint high-demand regions and foster relationships with customers, resulting in enhanced service performance in specific states and cities.

Supported the preparation and generation of social media content for The League of Arab States (LAS) social media platforms. • Prepared social media analytical reports on a regular basis, utilizing data analysis to measure engagement and performance. • Conducted research on various topics related to the organization or of potential interest to stakeholders. • Monitored, read, and reformulated news that could impact the organization, providing timely reports to be sent to the Secretary General of LAS.