As a Restaurant Manager, I was responsible for overseeing daily operations, ensuring exceptional customer service, and managing staff. I handled inventory, scheduling, and budget control, while also coordinating banquet services and special events. I implemented hygiene management protocols to ensure compliance with safety standards and maintained a clean and sanitary environment. Additionally, I developed marketing strategies, including social media management and content creation, to boost brand visibility and drive sales. I consistently focused on enhancing guest satisfaction, staff training, and upholding high service quality.

As a Business Development Manager, I identified new business opportunities, developed sales strategies, and built strong client relationships to drive revenue growth. I conducted market research, prepared proposals, and negotiated contracts with clients to secure favorable deals. I collaborated with cross-functional teams to ensure seamless operations and met sales targets, while continuously analyzing market trends to stay competitive. Additionally, I optimized supply chain processes and provided regular performance reports to support strategic decision-making.

As an Admin Cum Marketing Manager, I managed day-to-day administrative tasks, including scheduling appointments, maintaining patient records, and handling billing and invoicing. I was responsible for overseeing clinic operations, coordinating with healthcare professionals, and ensuring smooth workflow. On the marketing side, I developed and executed social media strategies, created promotional content using platforms like Canva, and managed the clinic's YouTube channel. Additionally, I planned and executed marketing campaigns to boost patient engagement and clinic visibility, while providing excellent customer service to address patient inquiries and concerns.

As an Assistant Manager, I was responsible for supporting daily operations, managing staff, and ensuring exceptional customer service. I played a key role in driving sales by developing strategies to enhance guest experiences and increase repeat business. My responsibilities included managing inventory, overseeing budgets, and assisting with marketing efforts to promote the restaurant’s services. I regularly engaged with clients, prepared proposals for events and group bookings, and ensured seamless execution of special functions. Additionally, I collaborated with the management team to meet sales targets and improve overall operational efficiency.

As a Guest Service Associate in the Food and Beverage section at Lemon Tree Hotels, I ensured high-quality service by managing guest orders, coordinating with kitchen staff, and overseeing the dining experience. My responsibilities included taking orders, handling billing, addressing guest feedback, and ensuring cleanliness and hygiene in the dining area. I also assisted with special events, upsold menu items, and worked to maintain a smooth and efficient service, contributing to guest satisfaction and positive reviews.

During my industrial training at Flora Airport Hotel, I specialized in the banquet section, where I managed and supported over three events daily. My responsibilities included coordinating event logistics, setting up and breaking down event spaces, and ensuring smooth execution of functions. I worked closely with clients to understand their needs, provided on-site support, and ensured high standards of service and customer satisfaction throughout each event.

As a Technical Support Cum Marketing professional at Toobom Classifieds, I played a dual role in supporting marketing initiatives and maintaining the classified website. I arranged and coordinated meetings with television channels, shopping mall management, and other partners to promote and execute company advertising programs. On the technical side, I ensured the smooth functioning of the website by resolving issues, updating content, and optimizing user experience. My role also involved managing the technical aspects of marketing campaigns to ensure successful collaboration with external partners and boost brand visibility.