Providing first point of contact for all IT related issues I handle variety of task including troubleshooting software and hardware problem resetting password and escalating more complex issues to the appropriate team . Handling incoming requests Receive and log IT service requests and incidents via phone, email, or chat. Prioritizing and Categorize Assess and categorize issues based on urgency and impact. Providing assistance Offer guidance and support to end-users on IT-related queries and issues. Documenting solutions Create and maintain knowledge base articles and documentation for common issues and solutions. Communicating with users about the status of their issues or requests, including expected resolution times. Offering feedback on common issues and suggest improvements to processes and systems.

Managing the university’s content management system (CMS), including user permissions, system updates, and plugin installations. Collaborating with students and faculty to develop, maintain, and update engaging content, accurate information, and university updates such as achievements, and events. Performing routine checks to identify and fix broken links, typos, and other issues that could impact user experience.

Managing the university’s content management system (CMS), including user permissions, system updates, and plugin installations. Collaborating with students and faculty to develop, maintain, and update engaging content, accurate information, and university updates such as achievements, and events. Performing routine checks to identify and fix broken links, typos, and other issues thatcould impact user experience.