Battlefy offers the best and most reliable tournament solution in the market, including a dedicated team of administrators gathered from all around the world for one thing, and it's the passion for eSports!

Responsible for:▪ Providing premium support to Leads and Potential Leads (96% satisfaction)▪ Monitoring platform support inbox channels (1m 27s median response time)▪ Communicating chores and escalations from troubleshooting to JIRA & Slack▪ Assisting users with account management, platform-related inquiries, and features walkthrough▪ Monitoring inbound conversation satisfaction and getting back to the bad reviews with a resolution▪ Innovate and collect feedback for tool & feature development to facilitate the user experience▪ Testing new features & bug fixes from testing environment to production and providing detailed reports▪ Utilizing the Help Articles & Crafting scripted responses for the team to improve the overall response time▪ Bounty hunting bugs & Actively scanning for ToS breaching platform-wide▪ Communicating service outage messages with clarity and empathy while keeping them short and simple▪ Handling blocker bugs and service outage reports from attempting to reproduce, confirming, and deciding the severity of the issue; to Dev team escalation

Responsible for:▪ Placing a full plan to recruit and convert users into Leads and Sales▪ Interviewing candidates exclusively for the program while maintaining its confidentiality▪ Creating assessments for the qualified candidates▪ Utilizing the appropriate channels for large-scale reach outs▪ Crafting interesting emails to improve the conversion rate▪ Monitoring the product quality testing, and product development▪ Administering the project panel to grant permissions and roles▪ Handling payouts and compensations

Responsible for:▪ Creating a competitive environment for the player base to compete▪ Organizing events from scratch to prizing winners (7 events on a daily basis ~16h/7d)▪ Collecting direct feedback and utilizing social media channels▪ Drafting and enforcing the pre-stated ruleset▪ Troubleshooting issues that players encounter to provide fair and quick solutions as a referee▪ Tracking cheat incidents and investigating system-abuse reports to maintain the efficiency of the pre-stated ruleset to restrain such activities