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Mohammed Jamal is listed as Founder @ LGC eSports | Passionate about eSports | Platform Support Specialist | 8 Years of experience in digital support at Battlefy, a with 41 employees, based in Port Said, Bur Sa'id, Egypt. AeroLeads shows a matched LinkedIn profile for Mohammed Jamal.
Mohammed Jamal previously worked as Administrator at Battlefy and Online Support Specialist at Battlefy. Mohammed Jamal holds Bachelor'S Degree, Law, Excellent (3.7 Gpa) from Mansoura University.
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I'm an experienced Online Support Specialist with a demonstrated history of working in the SaaS and eSports industries! With seven years of experience in digital support via written channels (Intercom, Zendesk, Email, and Social Media) with a solid 96% satisfaction rate, below 90s response time, and 90 wpm typing speed at 99% accuracy, I'm very obsessed with delivering an unforgettable support experience!I put people first and utilize the communication channels to maximum efficiency! I'm determined to give my best, test my limits, and boost my skills in my next chapter!
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Vancouver, British Columbia, Canada
Battlefy offers the best and most reliable tournament solution in the market, including a dedicated team of administrators gathered from all around the world for one thing, and it's the passion for eSports!
Vancouver, British Columbia, Canada
Responsible for:▪ Providing premium support to Leads and Potential Leads (96% satisfaction)▪ Monitoring platform support inbox channels (1m 27s median response time)▪ Communicating chores and escalations from troubleshooting to JIRA & Slack▪ Assisting users with account management, platform-related inquiries, and features walkthrough▪ Monitoring inbound conversation satisfaction and getting back to the bad reviews with a resolution▪ Innovate and collect feedback for tool & feature development to facilitate the user experience▪ Testing new features & bug fixes from testing environment to production and providing detailed reports▪ Utilizing the Help Articles & Crafting scripted responses for the team to improve the overall response time▪ Bounty hunting bugs & Actively scanning for ToS breaching platform-wide▪ Communicating service outage messages with clarity and empathy while keeping them short and simple▪ Handling blocker bugs and service outage reports from attempting to reproduce, confirming, and deciding the severity of the issue; to Dev team escalation
Vancouver, British Columbia, Canada
Responsible for:▪ Placing a full plan to recruit and convert users into Leads and Sales▪ Interviewing candidates exclusively for the program while maintaining its confidentiality▪ Creating assessments for the qualified candidates▪ Utilizing the appropriate channels for large-scale reach outs▪ Crafting interesting emails to improve the conversion rate▪ Monitoring the product quality testing, and product development▪ Administering the project panel to grant permissions and roles▪ Handling payouts and compensations
Vancouver, British Columbia, Canada
Responsible for:▪ Creating a competitive environment for the player base to compete▪ Organizing events from scratch to prizing winners (7 events on a daily basis ~16h/7d)▪ Collecting direct feedback and utilizing social media channels▪ Drafting and enforcing the pre-stated ruleset▪ Troubleshooting issues that players encounter to provide fair and quick solutions as a referee▪ Tracking cheat incidents and investigating system-abuse reports to maintain the efficiency of the pre-stated ruleset to restrain such activities
Other employees you can reach at battlefy.com. View company contacts for 41 employees →
Milad Zolnoor
Colleague at BattlefyMiami, Florida, United States
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Matthew Hiscock
Colleague at BattlefyWhitby, Ontario, Canada
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William Alexander
Colleague at BattlefyBandung, West Java, Indonesia
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Jasmine Shangguan
Colleague at BattlefyGreater Toronto Area, Canada
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Anthony Scott
Colleague at BattlefyLexington, Kentucky, United States
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Tania Borck
Colleague at BattlefyChile
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Felipe Mandiola
Colleague at BattlefyChile
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Stefan Wilson
Colleague at BattlefyPittsburgh, Pennsylvania, United States
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Bruno Meireles
Colleague at BattlefyLagoa Da Prata, Minas Gerais, Brazil
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Kaelan Leblanc
Colleague at BattlefyGreater Vancouver Metropolitan Area, Canada
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Quick answers generated from the profile data available on this page.
Mohammed Jamal works for Battlefy.
Mohammed Jamal is listed as Founder @ LGC eSports | Passionate about eSports | Platform Support Specialist | 8 Years of experience in digital support at Battlefy.
Mohammed Jamal is based in Port Said, Bur Sa'id, Egypt while working with Battlefy.
Mohammed Jamal has worked for Battlefy.
Mohammed Jamal's colleagues at Battlefy include Milad Zolnoor, Matthew Hiscock, William Alexander, Jasmine Shangguan, and Anthony Scott.
You can use AeroLeads to view verified contact signals for Mohammed Jamal at Battlefy, including work email, phone, and LinkedIn data when available.
Mohammed Jamal holds Bachelor'S Degree, Law, Excellent (3.7 Gpa) from Mansoura University.
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