Mohammed Khalid Email & Phone Number

Egypt

Cairo, Egypt

Nasr City 2, Cairo Governorate, Egypt

Cairo, Egypt

Egypt

• Respond to support tickets from clients within agreed Service Level Agreements• Resolve support tickets in a fast and professional manner• Keep support requester updated on the progress of resolving their support ticket• Actively comment my work for each support query• Ensure all support coming in on emails is logged in the support system• Log any bugs or feature request in bug and feature handling system• Feedback any important client information to Client Services… Show more • Respond to support tickets from clients within agreed Service Level Agreements• Resolve support tickets in a fast and professional manner• Keep support requester updated on the progress of resolving their support ticket• Actively comment my work for each support query• Ensure all support coming in on emails is logged in the support system• Log any bugs or feature request in bug and feature handling system• Feedback any important client information to Client Services Team and/or Technical Support Team Show less

6Th Of October, Cairo, Egypt

• Achieving very high statistics required for the improvement of the account and the benefit of the company.• Keeping track of all updated information concerning the product to attain all customers' needs as far as they require and within company policies.• Applying all technical support experiences in order to relief other departments from excessive calls and efforts. • Depending on one to retrieve data from the system rather than seeking imperative support.• Working in a… Show more • Achieving very high statistics required for the improvement of the account and the benefit of the company.• Keeping track of all updated information concerning the product to attain all customers' needs as far as they require and within company policies.• Applying all technical support experiences in order to relief other departments from excessive calls and efforts. • Depending on one to retrieve data from the system rather than seeking imperative support.• Working in a team and encouraging the team to reach the same required targets and elevating the team spirit. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. • Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.• Highly motivated self-starter who takes initiative with minimal supervision. • Confident, hard-working employee who is committed to achieving excellence. Show less

Diploma, Project Management

Bachelor'S Degree, Business Administration And Management, Double Majoring Marketing And E-Commerce, Good