Mohammed Khaseeb Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Strong knowledge of the parts and components of all types of vehicles.- Ensuring the condition of the vehicle is thoroughly checked, discrepancies noted and communicated to customer while receiving the vehicle and record any customer request.- Ensuring proper delivery of the vehicle to the customer and clearly communicated to the customer about the jobs carried out.- Qualifying and confirming customer complaints and providing advice about the vehicle repair, repair duration, body work, paint work and warranty.- Ensuring effective personal and telephonic communication with customer regarding charges, approvals and negotiations.- Providing estimates of the repairs to customers and negotiate charges (and service charges, if required)- Achieved monthly financial targets set for labor hours, parts and other sales.- Manage and monitor work in progress to ensure timely delivery of the vehicle to customer.

Bangalore, India

- Worked as Associate customer support representative. - Worked extensively on resolving customer queries.- Acquired knowledge of the process.- Promptly co-ordinated with the other agents to resolve escalations effectively.- Have received multiple appreciations from customers for good work and going extra mile to resolve queries.- Managed and assisted the new joiners.- Extended or logged in working hours based on the business requirements.- Effectively handled the team, worked as acting team lead in the absence of team lead ensuring the smooth functioning of the team.- Helping the agents for maintaining their performance.- Identified as the best performer in Q2 and Q3 in the year 2019.

Bangalore, India

- Worked as customer support executive and then got promoted to Associate customer support executive.- Responsible for Pre Verification calling and video verification, achieving the individual set target.- Timely update on market, insurance and products.- Responsible for performance management of the allocated span of data.- Maintaining effective communication with the client.- Identify, facilitate and implement process improvement ideas to improve efficiency.- Training the new agents on products in the best way to match their requirements of the operations.

Bachelor Of Commerce - Bcom

Education record