Mohammed Lafi

Mohammed Lafi Email and Phone Number

مدير خدمة العملاء @ Asnan Tower
Kuwait City, KW
Mohammed Lafi's Location
Kuwait City, Al Asimah, Kuwait, Kuwait
Mohammed Lafi's Contact Details

Mohammed Lafi work email

Mohammed Lafi personal email

n/a
About Mohammed Lafi

Over 17 years of Experience in Customer experience especially in Medical Field Call Center. hiring, coaching , Sales and ongoing training to ensure compliance with operations regulations. Skilled at setting and meeting productivity goals. Specialize in conflict resolution and the timely preparation of operations and productivity reports.

Mohammed Lafi's Current Company Details
Asnan Tower

Asnan Tower

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مدير خدمة العملاء
Kuwait City, KW
Website:
asnan.com
Employees:
280
Mohammed Lafi Work Experience Details
  • Asnan Tower
    مدير خدمة العملاء
    Asnan Tower
    Kuwait City, Kw
    View
  • Asnan Tower
    Manager
    Asnan Tower Jan 2019 - Present
    الكويت
    Vast knowledge of Customer services proceduresFamiliar with the use and maintenance of Telephony system and dashboard tools Solid understanding of quality assurance practices Proficient in the preparation of workflow in Advisory Center Strong ability to handle multiple tasks efficiently Solid verbal and written communications abilitiesEvaluate individual performance, determines trends,Analyzes strengths and or weaknesses and develops training programs for improvementMaintain high levels of performance for customer service: call answer rate, call quality, customer service ratings.
    View
  • Asnan Tower
    Incharge
    Asnan Tower Sep 2014 - Present
    Kuwait
    Advisory Center
    View
  • Asnan Tower
    Team Leader
    Asnan Tower Sep 2014 - Present
    View
  • Taiba Hospital
    Quality Assurance Officer
    Taiba Hospital Jul 2009 - Aug 2014
    Kuwait
    Maintain call quality.Responding to all customer inquiries.Maintaining the performance of all employees and monitoring the quality of their work.Giving daily, weekly and monthly reports to the line manager on all employee performance.Conducting periodic meetings with employees.Managing more than 12 employees and evaluating their job performance.
    View
  • 808080
    Call Center Agent
    808080 May 2005 - Jun 2009
    Kuwait

Mohammed Lafi Skills

الرعاية الصحية خدمة العملاء المستشفيات الإدارة القيادة Microsoft Office Microsoft Excel إدارة المشاريع الأبحاث السريرية Microsoft Word العمل الجماعي التدريب إدارة الوقت قيادة فرق عمل التخطيط الاستراتيجي بناء فرق العمل فض النزاعات Powerpoint تنظيم المشاريع

Mohammed Lafi Education Details

Frequently Asked Questions about Mohammed Lafi

What company does Mohammed Lafi work for?

Mohammed Lafi works for Asnan Tower

What is Mohammed Lafi's role at the current company?

Mohammed Lafi's current role is مدير خدمة العملاء.

What is Mohammed Lafi's email address?

Mohammed Lafi's email address is la****@****nan.com

What schools did Mohammed Lafi attend?

Mohammed Lafi attended European Global School, Pitman Training Group, High School.

What skills is Mohammed Lafi known for?

Mohammed Lafi has skills like الرعاية الصحية, خدمة العملاء, المستشفيات, الإدارة, القيادة, Microsoft Office, Microsoft Excel, إدارة المشاريع, الأبحاث السريرية, Microsoft Word, العمل الجماعي, التدريب.

Who are Mohammed Lafi's colleagues?

Mohammed Lafi's colleagues are Precious Precious_emmanuelle, Tausifhusen Shaikh, Laarni Valle, Danah Taleb, Hira Abdulkhaliq - Chra, Kimberly Bautista, Iftikhar Kundlik.

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