• Managing high performing team by coaching and training Telephone Account Managers.• Running daily team meetings to motivate team and to set clear guidelines of expectations to achieve for the day • Assist with daily reporting and analyzing lost small business accounts.• Providing feedback to Marketing and using this information to give objection tools to the team • Achieve required sales targets• Ensure that the maximum numbers of account contacts are made each day.• Ensure all interactions with customers are professional be it by phone, letter, fax or email.• Ensure all customer enquiries are resolved and followed up.• Provide reports of performance of staff to enable them to effectively manage accounts.

• Provide efficient day-to-day management of Consumer Direct Sales Team.• Select, develop, coach, motivate and retain staff including identifying training requirements for self and staff. Ensure that the skill set of the team meets the requirements of the business.• Manage, monitor, review, initiate and develop standards, to improve efficiency and effectiveness of Direct Sales.• Provide Daily, Weekly and Monthly reports to the Group Manager Consumer Sales detailing Operational Metrics (issues, sales stats, One on One, Revenue generated, etc)• Work closely with indirect channel managers organizing Events like Big Boys Toys, Mall, and other main sales/marketing events.• Liaise with Product Managers in Product development.• Contribute to the overall team effectiveness through professional leadership. Promote sales focus and teamwork, support the development of colleagues and contribute to the quality and values of Telstra Clear.