Mohammed Osman Email and Phone Number

Dealing with electronic government platforms. Providing electronic services to institutions. Electronic services management for small enterprises. Install, modify, and repair computer hardware and software. Set up workstations with computers and necessary peripheral devices (routers, printers, etc.). Install and configure appropriate software and functions according to specifications. Provide orientation and guidance to users on how to operate new software and computer equipment.

* Actively seeking and acquiring new clients or customers. * Cultivating and maintaining strong relationships with clients. * Delivering persuasive presentations to showcase products or services. * Engaging in negotiations to close deals and secure favorable terms. * Setting and achieving sales targets and quotas.*  Understanding customer requirements and proposing suitable solutions. * Working closely with marketing, product development, and other teams. * Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging ,....).* Advanced printer / peripheral device troubleshooting. Remote Desktop support. Troubleshoot corporate equipment connecting to the LAN and WAN.

Troubleshooting computer systems and software. * Maintaining accurate patient information in the hospital's electronic medical records system. * Answering employees inquiries regarding technical matters. * Providing technical support via various channels. * Installing and configuring software and hardware. * Documenting employees interactions and resolutions.

* Provide customer service via phone, in person, and email. * Took inbound calls, dealt with questions efficiently and effectively and input data into the CRM system. * Gave customers the correct advice, and understanding thier needs.* Assisted in trainning new members of staff. * Manage large amounts of incoming phone calls. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Follow communication procedures, guidelines and policies. * Provide accurate, valid and complete information by using the right methods/tools.

* Providing assistance and support to employers with technical issues.* Identifying and diagnosing technical problems reported by employees.* Guiding employees through step-by-step troubleshooting processes.* Communicating technical information in a clear and understandable manner. * Troubleshooting and repairing various IT hardware components, including desktops, laptops, printers, and peripherals. * Providing guidance and educating employees on product usage and best practices. * Keeping up-to-date with product updates and technological advancements. * Gathering feedback from employees to improve support processes. * Identify computer or network equipment shortages and place orders.