As the Digital Marketing Operations Manager at Kaizen Firm, I'm responsible for driving digital transformation and delivering innovative solutions. I lead a team of 14 digital creatives to execute multi-channel marketing campaigns that align with business objectives.I'm skilled in crafting and executing data-driven digital strategies, from email marketing and social media to SEO and content development. I collaborate closely with sales, product, and creative teams to develop integrated marketing campaigns that drive brand awareness, increase web traffic, and generate high-quality leads.I'm proficient in project management tools like Asana and Monday, ensuring seamless execution and effective resource allocation. I'm committed to delivering exceptional results for clients like Fuma Dubai, LTC, KitchenBase, and FitBowl.

As the Digital Operations Lead at Kaizen Firm, I oversee the product development team, including project coordinators, content writers, graphic designers, UI/UX designers, and web developers. I manage the delivery of 26 digital projects, including content creation and maintenance, and assist with website front-end development. I also stay updated with digital trends, planning campaigns, targeted marketing, and website optimization. My role involves defining an omnichannel strategy, onboarding new digital platforms, and ensuring the overall performance of the digital team.

As an Operations and Media Consultant at Kaizen Firm, a MENA-based recruitment and HR media consultancy, I manage strategic and operational activities related to media creation, content creation, and production. I also manage daily tasks, and client requests, and ensure smooth operations in various departments.My role involves creating engaging content for Kaizen and clients, managing social media channels, and overseeing media activities, including email marketing, lead generation, newsletters, campaign videos, and marketing collateral, as well as conceptualizing, developing, and managing projects. Alongside the duties and functions mentioned above, I was responsible for maintaining Kaizen master files, departmental manuals, proposals, and agreements, managing Zoho One (CRM, Recruit, Social, Books, etc.), and toolkits, monitoring website and social media activity, delegating daily media and operation assignments,

Acting as the Digital Marketing Operations Manager at Unicorn Lab; a venture studio that creates startups, typically by providing the initial team, strategic direction, and capital for the startup to reach product-market fit. I perform a wide range of responsibilities such as overseeing Unicorn Lab & its startups' digital marketing efforts. Developing and implementing new operational processes to improve efficiency and reduce costs, reports detailing operational status, performance metrics, and identifying trends that may impact future performance & monitoring the performance of digital assets (startups) to ensure that they are functioning properlyCurrently managing a team of 14, who work on everything from graphic design, and social media to paid media campaigns, content creation, MVP UI/UX interactive prototyping and development, pitch deck auditing, branding, email marketing, and more.

As the Digital Marketing Operations Manager at KitchMarket, a marketplace startup & one-stop-shop for all cloud kitchen needs - my main responsibilities are the day-to-day management of all development and implementation covering digital marketing & social media strategies, executing & optimizing paid campaigns, basic SEO, digital marketing operations, and lead generation.

My role was to oversee training and development initiatives at Migrate Academy, ensuring high-quality learning programs and continuous process improvement. This included drafting, reviewing, and editing training programs, managing onboarding for new hires, and preparing comprehensive training agendas, sessions, seminars, and live practices.In addition, I am responsible for developing and institutionalizing training modules and materials for various audiences, including management, new hires, and sales agents. I have also designed and packaged customized training programs for third-party clients like USAID LENS Micro Franchising Business Hub Kiosks (100k JOD), JUST (25k JOD), and Mawarid (100k JOD).

I played a pivotal role in fostering team cohesion and collaboration within the Migrate MENA team, emphasizing the importance of effective teamwork. Additionally, I was actively involved in personal work management, overseeing production capacity, motivation levels, and mastery of individual team members. Conflict management is another integral aspect of my role, where I engaged in problem-solving and decision-making processes to ensure a harmonious working environment.As part of my responsibilities, I managed resources that were outsourced to third-party clients, ensuring seamless integration and alignment with client expectations. I contributed to the development of tools aimed at optimizing organizational structures, including the restructuring of the Organizational Chart, Locations Management, and the implementation of Management by Objectives (MBOs).

- Led the coordination of the USAID LENS partnership with Migrate, resulting in the opening of "Micro Franchise Business Hub Kiosks" in Azraq, Mafraq, and Irbid, with a total value of JOD 200K.- Served as the team leader for Market Research on the USAID LENS "Micro Franchise Pt.2 project," valued at JOD 74K.- Managed the ecosystem of 3 Business Hub locations in Amman and 4 Business Hub kiosks in Irbid, Mafraq, and Azraq.- Oversaw the daily activities of Business Support Officers, including client support, management, and sales.- Established and maintained a business-oriented environment, fostering a productive atmosphere and attitude.- Managed the Corporate Mall (Deal Book) by receiving, analyzing, and executing client orders and requests.- Developed enhancement tools such as branding guidelines, Business Hub toolkit, and brochures to support business operations.

-Perform support services for our clientele -Prepare and send RFPs for the likes of USAID LENS, UNDP and other respected NGO’s.-Handle one of the Deal Book component; The Knowledge Center which is focused on skills development and trainings. -Support in Migrate Academy Project & The Business Hub Project-Handle the Distribution Channels for our non-members requests.

- Branding and Marketing start-up owned by Migrate - Re-branding Migrate MENA products- Renovate Migrate content on both digital and marketing platforms- Meetings with potential clients and get to know the scope of work and comprehend their visuals

Worked in the commercial, marketing and PR departments. Organized merchandise, prepared photoshoots, managed social media accounts and dealt with customer services

- Execute hotel bookings and upselling Ferrari World packages - Ticketing Agent; booking Formula 1 Race tickets including after race concerts and VVIP parties- Coordinate race track tours, drag races, Yas Run events, Ferrari World trips and Go Karting packages- Handle Corporate reservations and international/VIP guests into respected 5* Yas Island Hotels